Amazon Customer Service Issues

I recently updated my email from [redacted] to [redacted] However, I realized that my Kindle, Prime, and purchase history did not transfer to the new email. Customer service informed me that all my information is still linked to the old email. I attempted to access the old account but was asked for the expiration date of a credit card ending in [redacted]. Despite providing the correct date of 10/[redacted], my answer was declined. I also tried the previous expiration date of 10/[redacted], which was also declined. I am requesting assistance to transfer my history from the old account to the new email. If this is not possible, I would like help accessing the old account with the correct password for [redacted]

I recently received my Amazon order, and unfortunately, it arrived damaged. The Woolite detergent I had ordered was completely spilled inside the package. The box was wet, and the bottle was empty. Despite contacting customer service, all I was offered was an $8.00 promotion for a future purchase. I was hoping for a refund or at least a discount to make up for the inconvenience caused by the damaged item. The $8.00 promotion is not sufficient considering the disappointment and lack of trust this experience has generated. I am dissatisfied with Amazon's response as it did not address the issue adequately.

I received this email at [redacted] I haven't ordered anything in many years, if I ever did. I don't know the people to whom the order is being sent. Please delete the account if there is one. --- Order Confirmation from Amazon.ca: Order #[redacted]-[redacted] Hello [redacted], Thank you for shopping with us. We will send a confirmation once your item has shipped. Your order details are as follows: Guaranteed Delivery Date: Friday, December 21 Shipping Speed: Two-Day Shipping Your Order: - Belletek Pest Control Ultrasonic Repeller for Mosquitoes (Pack of 4) - Sold by WYF Direct - Price: CDN$ 36.99 - Shipping: CDN$ 0.00 - Taxes: CDN$ 0.00 - Order Total: CDN$ 36.99 Your order will be sent to: [redacted] Sandowne Drive Campbell River, British Columbia V9W 5E4 Canada For more information or assistance, visit Help on Amazon.ca. Please note, this email is from a notification-only address and cannot receive replies.

I am experiencing an issue with my Amazon Prime membership. Despite activating it through my phone provider, Metro PCS, Amazon's system is not recognizing my membership. I have already attempted troubleshooting with MetroPCS, who confirmed the activation. When trying to place orders with Prime shipping, I encounter an error message stating my phone number is already linked to a membership, while Amazon's system shows no active membership. While speaking to a MetroPCS representative who connected me to Amazon, the call abruptly transitioned to a review prompt. The MetroPCS agent suggested that my previous Prime membership might be causing the conflict and advised Amazon needs to cancel it to link my MetroPCS benefit. MetroPCS stated only Amazon can resolve this promptly for me to order Christmas gifts in time for the holidays.

Order Number: [redacted]-[redacted] I recently ordered a book from a seller on Amazon who claimed to have the 7th edition with a specific ISBN that I needed. However, I received the 2nd edition with a torn page and a different ISBN. I requested a refund through Amazon and received a return label, but it was not pre-paid. I contacted the seller for a pre-paid label, providing the box dimensions and weight. As this was the seller's error, I believe they should cover the return shipping costs. Despite my request, the seller has not replied. I kindly ask the seller to provide a pre-paid label for the return. If they refuse, I would like Amazon to assist with the label and charge the seller. I have been a loyal Amazon customer for nearly two decades and have never encountered such an issue before. Thank you.

Hello, I was informed to update my payment for an order with Best United. I originally used points for the purchase, but after updating, I was charged $9. I am wondering where my $9 credit points have gone. Thank you.

Order number [redacted] was delivered today, but unfortunately, the padded envelope was empty upon arrival. A label stating "Received without contents" was attached to the envelope, potentially by the local post office. Although your website indicates the package was delivered, in reality, only the package arrived, not its contents. It was not a case of theft as I witnessed the delivery and retrieved it promptly from the mailbox. When attempting to request reimbursement to my Visa account, the system prompted a return of the "defective items" within seven days to qualify for reimbursement, which is not feasible in this situation. The available options on the returns page did not include "package empty," so I had to select "box damaged" instead. The torn open end of the envelope suggests deliberate tampering. I am simply seeking reimbursement for the missing contents.

I made a purchase on December 15th, and as of the 17th, my order was in Texas. Today, the 21st, it's still in Texas with no updates. I contacted the company and was told it would be addressed on Monday due to the weekend. It's already 11 AM on the East Coast, and I expected more prompt attention to this issue. If I don't receive a response soon, I'm considering canceling my order and sourcing it elsewhere. This is not the first time I've encountered problems with orders from companies Amazon partners with. I value my hard-earned money and may close my account if there's no resolution by 9 AM Eastern time on Monday.

Hello, On December 21, [redacted], I wanted to mention that there are issues with my digital accounts. It seems that my wife may have made changes to our accounts, possibly related to credit card theft or identity theft. I am scheduled to undergo an operation and will be recovering in the coming year. Can you assist by restoring my Kindle books from authors like Lee Nelson and Robert E Howard, my Amazon TV shows including Merlin Season One & Two and Smallville, and my Amazon Music with artists like Led Zeppelin and the Rolling Stones? Your help in regaining access would be greatly appreciated. Sincerely, Brig Eric J. [redacted] Cell: [redacted] ** PS: My wife's account is linked to [redacted]

I was expecting my order to be delivered today (December 21, [redacted]) by 8 pm. If I had known it wasn't going to arrive, I would not have placed the order. Every time I checked today, the tracking said it was "out for delivery." After calling customer service, I was informed that it won't arrive until December 27. Being a Prime member, I rely on the 2-day delivery promise. This was for my grandson, and we are celebrating Christmas tomorrow. I don't have a gift for him now. I am extremely disappointed with this situation. I lost my wife in February, and now I have nothing to give to my grandson. I'll have to buy something last-minute from Walmart tomorrow. This has been a tough year. I want a refund and won't be shopping with you again. I feel let down as a customer. Thank you for ruining what could have been a special Christmas for my grandson.

I have not yet received the refund for the cancelled Amazon.in order [redacted]-[redacted]. Hello, I'm writing to let you know that the seller Gaurav Hosiery did not confirm the shipment for my order [redacted]-[redacted] on Amazon.in, resulting in its cancellation. I understand that these situations are uncommon, but unfortunately, it has inconvenienced me. For payments made through net banking or credit/debit card, I am aware that the refund process will soon commence, and it may take approximately 2-4 business days for net banking transactions and 3-5 business days for credit/debit card payments to reflect in my account. Similarly, for purchases made with a Gift Card, I anticipate the balance to be added back to my Amazon account within one working day.

I purchased a Goodsmann Rabbit Wine Opener set on December 14th, scheduled for delivery on December 19th. The order was tracked to Mundelein, IL on the evening of the 19th, but I later received notice that it was undeliverable. Upon visiting the Amazon website, I found no option to report the non-arrival of the product. I selected "No longer needed" and requested a refund to the credit card used. Concerns arose about the refunded amount, as it seemed $14.00 would be returned instead of the full $19.99, with $5.99 being deducted for shipping. The website also indicated a return shipping deadline, which is not feasible since I never received the order. My Order# is [redacted]-[redacted]. I would appreciate a prompt response. Thank you, Julie D.

I accidentally placed duplicate orders for a gift card, which led to my account being canceled. I then received an email requesting verification of the credit card ownership through fax. I provided the necessary details as requested. The cancellation of my order seems to be an error, as I was trying to update the gift card balance to qualify for a discount. Unfortunately, I can't access my account to provide the purchase receipt. For my order [redacted], I can confirm the card details used for payment and have included my contact information. I'm hoping to have my account reinstated, a refund for the Amazon Prime subscription, and the canceled orders reinstated as well. My details are as follows: Name: N**** B**** Phone Number: **** Amazon Account Email Address: **** Card Number: **** Address: ****, ****, CA 9****

I keep getting warnings on my Kindle Fire HD8 (6th Generation) tablet from the "Battery Saver for Fire" monitoring app about rapid battery drainage. To investigate, I installed the GSam Battery Monitor app to track power usage by various apps. The breakdown shows that Alexa is using 63.8% of the power, even though it is turned off because I never use it. The power consumption breakdown is as follows: - Alexa: 34.1% - System: 22.1% - Fire: 1.4% - Kernel (Android OS): 1.1% - Other: remaining percentage I'm wondering why Alexa is draining the most power when it's not in use. Is there a method to completely disable it? - ELD

I am still awaiting the $[redacted] Amazon Prime credit on my account, which was used for the purchase of two phones and Sephia cards during the Good Friday free shipping promotion. Despite my repeated attempts to contact Amazon Prime regarding this matter, it remains unresolved. I expect the two phones and Sephia cards to be delivered promptly, ideally before Christmas as they are overdue. Christopher M.Konieczki from [redacted] South Serenity Drive, Plainfield, Illinois, [redacted]. I have made numerous attempts to address this issue with no success. I simply request that my order be fulfilled and delivered promptly. Your swift response and delivery of the merchandise is greatly appreciated. Thank you. Christopher M.Konieczki

I recently ordered a Martisan Iron, only to receive a used defective one. After requesting a replacement, I received another used iron with even more issues. I decided to try a Deik iron instead. However, upon receiving it today, I noticed signs that it was not brand new; the packaging was not sealed properly, and there was fabric stuck to the soleplate. I am disappointed that used irons are being sent out as new. I really like your company, but I am concerned about the quality of the products being shipped. I hope to receive a genuinely brand new Deik iron without any flaws. I have high hopes based on the ratings for this iron. Thank you for addressing this issue promptly. Sincerely, Joy A. - Customer since [redacted].

I would like to return two orders I have placed. The return process has been agreed upon, but I am having trouble accessing the return information on my computer. When I try, it keeps showing an error message stating the page is unavailable. Despite several attempts by your representatives to assist me, I am still unable to retrieve or print the return information. I requested the shipping orders to be sent to me, but I have not received them. The orders are for Butterflycraze Floor Sleeping Bags/Pillows, which do not seem to appear on my account page. The representatives had to locate them using my phone number instead. I need the return shipping information to be sent to both my billing and shipping addresses since I cannot access it online. I am aware there may be a charge for the return. There are two separate orders: one for a floor pillow and another for two floor pillows. If there are any further inquiries, you can reach me via call or text. I believe I should have initiated the returns sooner, but due to the difficulties I've had, I couldn't. Kindly inform the merchant about this issue, and I will return the orders promptly upon receiving the necessary details. Kindly confirm if you can successfully send the information to me. Thank you for your assistance. - C. H.

Dear Sir, I am Narendra Patel from India. I ordered a REDMI 6 PRO 32GB mobile from Amazon online shopping. Upon delivery, I received a Nippo battery instead of the mobile. I contacted Amazon customer care, and they assured me they would retrieve the wrong item and refund my money. However, despite several follow-ups over the past 15 days, the incorrect item has not been collected. The first return pickup was scheduled for December 17, [redacted], but it has been rescheduled four to five times without success. Please assist me in resolving this issue as I am becoming frustrated. Thank you for your attention to this matter. Sincerely, Narendra Patel

Dear Sir, I am Narendra Patel from India. I ordered a REDMI 6 PRO 32 GB mobile from Amazon online shopping. However, when I received the package, I found a Nippo battery instead of the mobile. I promptly contacted Amazon customer care, who assured me they would retrieve the incorrect item and refund my money. Despite multiple follow-ups, the wrong item has not been picked up in the last 15 days. The first return pickup was scheduled for December 17, [redacted], but it has been rescheduled four to five times without any pickup. I am getting frustrated with this delay. Here are my personal and order details: Name: Narendra Patel Mobile: [redacted] Order Number: #[redacted]-[redacted] Thanks & Regards, Narendra Patel

Subject: Delay in Order Replacement and Refund Dear Sir, I have been a loyal customer since [redacted] and have encountered an issue with your service. My name is Avirama Nayak, and my contact number is [redacted], email: [redacted] I recently ordered a CPU from you and unfortunately received a damaged item via Indian Postal Parcel Service at the following address: Arbinda Nayak (Khatu) At: Bachharai PO: Bachharai, Via: Jamapara Kendrapara, Odisha [redacted] Despite requesting a replacement on November 8, [redacted], and the item being collected by your service provider after two days, I have not yet received the replacement order. Subsequently, I canceled the replacement and am still awaiting a refund or any communication from Amazon. I kindly request a resolution to this matter promptly. Thank you for your assistance. Regards, Arabindanayak Mobile: [redacted]