I received this email:*"Hello, **There was a problem confirming your payment informatio...
GetHuman1684797's customer service issue with Amazon from December 2018
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman1684797 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1684797's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman1684797's own words
I received this email:*"Hello, **There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. **To resolve this issue, we need to verify a recent statement for your VISA ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions. **The following information must be clearly displayed on the statement:*-- Your name and billing address. *-- The last * digits of the card number. For your protection, make sure that only the last * digits are displayed. **We will review your statement and respond within ** hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.**We are sorry for any inconvenience this may have caused. ** We ask that you not open new accounts because any new order that you place may be delayed. **Sincerely,**Account Specialist"*Documents I upload are not being accepted, I want to get my account unlocked and billing address verified so I can receive my orders.
GetHuman1684797 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1684797 fixed the problem
We are waiting for GetHuman1684797 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.