I received this email:*"Hello, **There was a problem confirming your payment informatio...

GetHuman1684797's customer service issue with Amazon from December 2018

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The issue in GetHuman1684797's own words
I received this email:*"Hello, **There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. **To resolve this issue, we need to verify a recent statement for your VISA ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions. **The following information must be clearly displayed on the statement:*-- Your name and billing address. *-- The last * digits of the card number. For your protection, make sure that only the last * digits are displayed. **We will review your statement and respond within ** hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.**We are sorry for any inconvenience this may have caused. ** We ask that you not open new accounts because any new order that you place may be delayed. **Sincerely,**Account Specialist"*Documents I upload are not being accepted, I want to get my account unlocked and billing address verified so I can receive my orders.
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Amazon

Customer service issue
Reported by GetHuman1684797
Dec 4th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 11 customers so far
Similar issue to 88575 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1684797 started working on this issue
Dec 4th, 2018 1:54am