i have not had Alexa for a month.Every time i ask to play music..for instance..Play Bud...

GetHuman-grsteve's customer service issue with Amazon from December 2018

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i have not had Alexa for a month.Every time i ask to play music..for instance..Play Buddy Guy on Pandora..The response is...Buddy Guy on Pandora...Sorry something went wrong...No matter what i ask for same response!!*If i ask say play music..it comes up smooth jazz only.*I contacted * weeks ago,the opinion something wrong your end.*I am really frustrated with this,i cannot play my music i like.Will you please help me.I have Alexa Echo.
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Amazon

Customer service issue
Reported by GetHuman-grsteve
Dec 3rd, 2018 - 6 mons ago
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GetHuman-grsteve started working on this issue
Dec 3rd, 2018 2:34am