I've placed an order (Order ****-*******-*******) but it isn't showing up on my recent...

GetHuman-anisha_p's customer service issue with Amazon from December 2018

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The issue in GetHuman-anisha_p's own words
I've placed an order (Order ****-*******-*******) but it isn't showing up on my recent orders even though it has been delivered. I wanted to return the item as I no longer need it but it hasn't been opened. I've had an online chat with someone from Amazon and they sent me a link with the returns label but it followed with "This Amazon account is not associated with the return label or authorisation you are trying to access." I didn't realise I have two accounts under the same email address and I'm not sure what to do next.
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Amazon

Customer service issue
Reported by GetHuman-anisha_p
Dec 2nd, 2018 - 6 mons ago
I have an issue with Amazon too
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Seen by 5 customers so far
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Timeline
GetHuman-anisha_p started working on this issue
Dec 2nd, 2018 11:41am