refund, amazon site did not give an option

GetHuman1659115's customer service issue with Amazon from November 2018

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The issue in GetHuman1659115's own words
Ordered blu ray for $*.** on nov * ****, Amazon order number: ***-*******-******* *When ordered it did it says it was out of stock but you will send it once you restock. I check on site about week later and it showed on your site you restock but price was changed to higher price. Either way i waited and its now been almost a month and amazon still hasnt send me it and it shows on your site its still restock. Tried customer service but only thing available was a return thing, which was the wrong one because it saying i have to return it to get a refund but i havent received it at all. On my track package it says * ''Your package may be lost*Packages are rarely this late and we're sorry yours still hasn't arrived*You can wait another couple days or check out these options.''*Its been a month and the options was just a return policy which was not what i wanted. Right now i just want my refund. It say i was charged $*.** on my bank account. I want a refund. This was on the invoice:**Order Placed: November *, ***** order number: ***-*******-******* * Shipped on November *, ***** Items Ordered *Price** of: Adventures in Babysitting (**th Anniversary Edition) *Blu-ray*, Elisabeth Shue*Sold by: Services, Inc*Condition: New**$*.***Shipping Address:* mark griffin* **** FAIR MEADOWS DR* WATAUGA, TX *****-***** United States**Shipping Speed:*Two-Day Shipping***Item(s) Subtotal: *$*.***Shipping & Handling: *$*.***Total before tax: *$*.***Sales Tax: *$*.***Total for This Shipment: *$*.****Thank you, Mark Griffin email * *****@***.com or *****@***.com
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Customer service issue
Reported by GetHuman1659115
Nov 30th, 2018 - 4 mons ago
I have an issue with Amazon too
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GetHuman1659115 started working on this issue
Nov 30th, 2018 9:47am