Amazon Customer Service Issues

Today, I noticed a charge of $[redacted].82 on my bank statement dated 11/28/18. The transaction description mentioned "direct marketing" and "continuity/subscription." Although I believe this may be an annual renewal for my Amazon Prime membership, I am disappointed by the lack of communication regarding the fee increase. Neither was there any prior notice about additional costs, purportedly due to taxes according to a customer service representative. Typically, I am billed in January, not November, which has left me feeling frustrated with the level of customer service provided in this instance.

I purchased two items from order [redacted]-[redacted] for 0.65 GBP each two days ago. Initially, it was stated that delivery would be free. Surprisingly, I was later billed 9.99 GBP for postage by the seller. Despite emailing for help, I was directed to reach out to the seller. After contacting them, I was informed it was too late to make changes as the items had already been shipped. Feeling deceived, as the items are due for delivery today, I am seeking assistance either in obtaining a refund for the extra charge or canceling the order. Thank you. - K.

I have been pleased with my experiences with Amazon, but unfortunately, since their acquisition of Whole Foods, I have noticed a decline in the quality of the products. While I understand the desire to offer more affordable options, I have found that the produce at Whole Foods now spoils more quickly. This has led me to seek out produce from a local grocery store instead. I wanted to provide this feedback as I have heard similar concerns from others who have also noticed a drop in quality. One of the most frustrating changes for me has been with the Whole Foods brand cotton pantyliners I purchase. Recently, I have found that the adhesive on the pantyliners sticks to my underwear, which was not an issue in the past. I am curious to know if this product has been altered in any way. It took me some time to find a product I liked, and now this change has become bothersome. I would appreciate any information on whether this product has been modified.

My account has been compromised by individuals who gained unauthorized access. My name was Linda Bower, and as of July [redacted], I no longer reside at [redacted] Woodstown-Daretown Rd., Pilesgrove, NJ [redacted]. During a tumultuous divorce, I lived with my daughter Christine Gross Watson for two years. Unfortunately, during that time, sensitive information stored in my files was misused. My daughter and her associates unlawfully obtained my user names, passwords, and security details, subsequently leading to fraudulent activity on my Visa account. I noticed unauthorized charges made on sites like Amazon, Walmart, and Target. Suspiciously, I suspect my son, Allen Thomas Watson, may also be involved. The items purchased were sent to Christine's biological father, Charles F. Gross Jr., at [redacted] Planet Street, Newark, DE. My new details are as follows: Linda A. Luff, 28 Cedar Street, Pennsville, NJ [redacted]. Any packages addressed to University Drive in Pennsville went to my daughter, not me. I urgently request a detailed account summary from July [redacted] till now. I did not authorize a monthly charge of $13.85 for Amazon Prime; I always paid a comprehensive annual fee. Please investigate this matter and assist me in taking legal action against those involved in perpetrating fraud. My previous email used was [redacted] I am bewildered by how easily my account was compromised.

I recently joined Amazon and came across an item, the First Secure 90-Piece Car Emergency Kit, priced at $49.95 two weeks ago on their website. I saved a screenshot for reference. Expecting a lower price for Black Friday or Cyber Monday, I was surprised to see the price increase to $55.95 on Black Friday. I reached out to Amazon to inquire about their pricing strategy. Hoping the price would return to $49.95, I waited another day, only to find it now listed at $59.95. While other American vendors are offering discounts, it's perplexing to see Amazon raising prices. I suspect my interest in the item might be a factor in the price increase, which is disappointing.

Order # [redacted]-[redacted] I need help with two issues: 1. I never received an email confirming the delivery of my hair styling gel package. The tracking information shows it was left by a gate instead of the front porch, where deliveries are usually placed. The package was found soggy and possibly damaged due to freezing temperatures. 2. I am uncertain about the quality of the product after it may have been frozen. Can you please send a replacement item?

I'm having trouble with Amazon Music on my Windows 10 desktop. I installed it, but Windows firewall blocked some features. I tried turning off the firewall and reinstalling, but it still didn't work. Even with the firewall off, when I entered my email and password, it wouldn't load my music. Strangely, it worked fine on my laptop until a Windows 10 update warned about the firewall but still allowed it to function.

Dear Amazon, We are a group of middle school students from Wayland Middle School. Our world is facing a plastic issue, as non-biodegradable packaging materials are causing harm by polluting the environment and harming marine life. We urge you to consider alternative materials like mushrooms and bamboo, which are biodegradable and eco-friendly. Mushrooms can replace styrofoam as they naturally biodegrade, unlike plastic. Bamboo is another natural material that breaks down without leaving harmful chemicals behind. We conducted a survey that revealed many students use multiple plastic items for lunch daily, showing the significant amount of plastic waste generated. Please consider using these alternatives for packaging to benefit the community and the environment. Promoting eco-friendly practices will not only help the planet but also enhance your brand image. Best regards, Wayland Middle School

Good Evening, I have reached out to Amazon Customer Service by phone for the past two evenings regarding refunds for undelivered orders. While some representatives were helpful and polite, my experience with one person, Christine, was not satisfactory. She declined my refund request, stating I needed a police report, which I had tried before without success. Christine's response seemed dismissive and implied Amazon was not responsible. Her tone was disrespectful and unsupportive, making me feel undervalued as a loyal customer. I expressed my concerns about the unfair process, but she maintained an unhelpful and antagonistic attitude. This interaction left me feeling disappointed and considering taking my business elsewhere. I hope Amazon can address these issues better. The order in question is Order #[redacted]-[redacted]. Sincerely, J.M.

This will be my Nth attempt to address this matter. I received the phone yesterday evening, and I followed the manual's instructions by charging it for 10 hours at the office. However, when I returned in the morning, the screen was blank, and none of the buttons were responsive. The charging indicators did not show any signals. I kindly request a refund as I have already invested both time and money into this order, and I do not wish to waste any more time. In our country, there are several delivery services for domestic orders, but unfortunately, there is no affordable option for international deliveries other than the expensive DHL. Please, I ask for a refund out of respect for my time. Best regards, A loyal Amazon customer

Today marks another frustrating moment for me as I reiterate my issue. I received the phone yesterday evening and obediently charged it for the recommended 10 hours, just as the manual advised. However, upon my return to the office in the morning, I found the screen barren, with unresponsive buttons and no signs of life. The charging indicators are idle, and the device is nonfunctional. I implore you to respect my time and refund my hard-earned money promptly. Regrettably, I cannot bear the burden of returning the faulty item, as it would consume a significant amount of time and be cost-prohibitive in my country. Therefore, the most viable resolution is a refund. It is currently 4:19 PM in my country, and instead of resting, I am drafting this correspondence to address this ongoing issue. Please, end this ordeal and refund my money without further delay. Your swift action is greatly appreciated.

This is the Nth time I'm stating this: I received the phone yesterday and charged it for 10 hours per the manual in the office. However, upon returning in the morning, the screen was blank, no buttons were responsive, and the charge indicator showed no signals. I've wasted time and money on this order. Please issue a refund to respect my time. Shipping the item back to the USA from Azerbaijan is costly and time-consuming, so refunding is the best solution. Thank you.

Our recent order with numbers #[redacted]-[redacted] just arrived, unfortunately with noticeable damage. One of the boxes is dented on the outside, accompanying a damaged Cuisinart box inside, which has a puncture. The second box arrived open, with items scattered and original packaging crammed inside. Although nothing seems broken, it is disheartening to receive a gift in such a state. We are puzzled as to why the delivery was left in this condition without explanation. Accountability is crucial; we hope for a replacement of the damaged items and for the damaged packages to be retrieved promptly.

I had pre-ordered two books last year on 12/14/[redacted] by John Holland titled "Medical Medium Liver Rescue." The order number is ...[redacted]-[redacted]. I have been trying to contact [redacted] [redacted] [redacted] for a while now, but no one is available to answer my call. Initially, I was informed that my order was in the USA and would be sent out the next day, about a month ago, but I have not received the books yet. I purchased them on Amazon as a guest user. I live in Australia, and it's concerning that my friends have ordered and received their books while I haven't. I urgently need these books, so I would appreciate a prompt response as to why my order has not been sent and request that they be shipped with top priority. Regards, G. Taylor.

As a Prime member and Amazon Music Unlimited individual plan subscriber, I attempted to upgrade to the Amazon Music Family Plan for free for 2 months using the code "Tryfamily" on 11/28/[redacted]. Unfortunately, the process did not go through as expected. After contacting customer service and waiting on hold for 45 minutes, the representative advised me to try again, but I still received a "not valid" error. The representative mentioned a software problem on Amazon's end and suggested trying again in 24 hours. Despite explaining that my individual plan renews on 11/29, I was assured the issue would be resolved by then. Upon retrying the offer, I encountered the same error message. I appreciate any assistance with this matter. Thank you, Helaine.

On November 4, [redacted], I placed an order for "Adventures in Babysitting (25th Anniversary Edition) [Blu-ray]" on Amazon for $5.99 with order number [redacted]-[redacted]. Initially, the item was out of stock, and I was informed it would be sent once restocked. A week later, I noticed it was back in stock on the website, but at a higher price. Despite waiting almost a month, the item has not been shipped, according to Amazon's tracking information. Attempts to contact customer service only led to return options, which do not apply since I haven't received the item. I have been charged $6.48 for the order, and all I want now is a refund. My shipping address is correct at [redacted] Fair Meadows Dr, Watauga, TX 76[redacted], United States. I can be reached via email at [redacted] or [redacted]

I used a free trial on Amazon Prime Video through my Roku TV. After the trial ended, my bank account was wrongly charged twice for $13.77 on 10/12/18 and 11/13/18. I did not intend to continue the service. I need both charges refunded promptly and the service canceled until I choose to reactivate it. These charges caused $72.00 in overdraft fees plus additional bank charges. I kindly request the return of both incorrect fees charged to my account. Thank you, Bobby M.

I recently purchased 2 micro SD cards from Amazon with Order # [redacted]-[redacted]. Unfortunately, upon receiving them yesterday, I discovered that both cards are defective and unable to store data as advertised. I contacted both suppliers on 11/29/18 regarding the faulty disks and requested a refund, but I have not received a response yet. I conducted a scan test using "H2testw" software, which revealed that both disks have more than 90% bad sectors, potentially resulting in data loss. It appears that these SD cards may be fake and falsely advertised as having a much larger capacity than they actually do. As a loyal Amazon customer since [redacted], I trust that your company will address this issue promptly. I await your response.

I tried twice to order a new winter coat from Amazon/Roamans, and unfortunately, had to return it both times due to the extremely small sizing. Even the largest size available is much smaller than expected, leaving me in a frustrating situation. I paid using a combination of a gift card and my debit card, but Roamans is not willing to refund the full amount to my debit card, and they are charging me for postage and a refund fee despite the sizing issue being their fault. I am unable to receive a refund to my debit card for the Amazon gift card reload as well. I urgently need my money back to purchase a coat locally as the cold weather has already arrived, and I am left without a coat. Time is passing, and it seems like I may not have a coat even by the time Spring arrives.

I have contacted customer service twice today regarding my recent order ending in [redacted], which is a pair of sweatpants for my son. Derrick from the second call assured me that the package would arrive tonight. However, I received a notification from Amazon stating that the delivery could not be made because the building was closed, even though I live in a house with a circular driveway where packages are usually left on the front porch. The tracking information indicated that the package was close to my location, giving me false hope that my son would receive his pants tonight. Unfortunately, the package was never loaded onto the delivery truck as expected, leaving my son without the items that have been sitting in Romulus, Michigan, just 20 minutes away since yesterday.