I bought two items of of the order ***-*******-******* at the cost of *.** Pound two da...

GetHuman-kjyuan's customer service issue with Amazon from November 2018

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The issue in GetHuman-kjyuan's own words
I bought two items of of the order ***-*******-******* at the cost of *.** Pound two days ago. When I placed the order, your side says that they will be delivered free of charge. Unfortunately, however, later I found out that the seller has charged me for *.** Pound for the postage. Soon after that, I sent an email to your email address, telling the story but your automatic answer required me to contact the seller directly. Then, I did. However, the seller said they were sorry but it is too late as they had already dispatched.I felt I was cheated. since the two items will arrive at home today, I hope I can have your support to either help me get the refund of the additional charge or cancel the order. Thanks. Kejian
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Amazon

Customer service issue
Reported by GetHuman-kjyuan
Nov 29th, 2018 - 9 mons ago
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GetHuman-kjyuan started working on this issue
Nov 29th, 2018 8:24am