My PRIME order has not shipped after * days and further the order was not email confirm...

GetHuman-challste's customer service issue with Amazon from November 2018

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The issue in GetHuman-challste's own words
My PRIME order has not shipped after * days and further the order was not email confirmed either -- yet my credit card was pinged and shows a $* PENDING STATUS (I know this means that the order was processed and credit-card tested as a valid credit card -- but cant be charged until it is shipped).**Is it an active order? When will it be officially confirmed by email? When will it be shipped and estimated arrival date?**Please advise ASAP, thank you.**Order No.****-********-********Entered into Amazon on Monday **-**-****
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Customer service issue
Reported by GetHuman-challste
Nov 29th, 2018 - 9 mons ago
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GetHuman-challste started working on this issue
Nov 29th, 2018 5:13am