Annual membership fee increase and bank charge without notice

GetHuman1650672's customer service issue with Amazon from November 2018

4 views
 | 
85545 similar
 | 
0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman1650672 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1650672's own words
I found a charge of $***.** on my bank account today (********) with ref of direct marketing and continuity*subscription. I assume this is an annual membership renewal for amazon prime* however, there was no courtesy pre-contact (email) advising an increase membership fee or a breakdown of the additional costs (supposedly related to taxes according to a phone rep) Also I have always been billed in Jan NOT November This is very POOR customer service!!
*) refund the difference between **** annual membership and what I have been charged today. *) Amazon needs to do a better job of informing loyal customers (prime members) of any increase in membership fees and exactly when the annual fee will be assessed (i.e., every year the membership renewal has been charged in Jan - NOT November)
I have an issue with Amazon too
How GetHuman1650672 fixed the problem
We are waiting for GetHuman1650672 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1650672 fixes it.
This email address isn't valid

Amazon

N*A
Customer service issue
Reported by GetHuman1650672
Nov 29th, 2018 - 9 mons ago
I have an issue with Amazon too
Fixed
Seen by 4 customers so far
Similar issue to 85545 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1650672 started working on this issue
Nov 29th, 2018 2:31am
GetHuman1650672 indicated the issue is not fixed yet.
Dec 2nd, 2018 4:11pm