DESCRIPTION:*On ********** I purchased a Bosch dishwasher from Hudson Appliance in Huds...

GetHuman-noreasta's customer service issue with Amazon from November 2018

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DESCRIPTION:*On ********** I purchased a Bosch dishwasher from Hudson Appliance in Hudson, MA. This dishwasher worked perfectly for the first four years of ownership. Then on Nov. **, ****, Hudson Appliance installed two required updates - a power cable and door springs. The new power cable seemed to work properly but the door springs did not - the door would drop open and when closed the dishwasher had a major leak problem. Hudson Appliance technician returned * days later (the day before Thanksgiving!) and fixed the spring issue so that the door behaved properly, kind of. The leak problem remained, making the dishwasher unusable for the holiday. Several visits followed resulting in the leaking becoming intermittent but was replaced with another intermittent problem - the unit would not complete its cycle - and would go into an "infinite loop" where it would hang up with .** minutes remaining, i.e., would not turn off. We became disgusted with the lack of progress that Hudson Appliance made and gave up. We struggled with those problems for most of the last year but the problems have become more frequent and are producing floods on our wooden floors. We cannot accept this anymore.*ACTION:*BOSCH replace the dishwasher with one of equal form and function.*RATIONALE:*The problems were caused by BOSCH representatives and could not be fixed by them. Their actions resulted in a perfectly running machine becoming a totally unacceptable one.*DISHWASHER DETAILS:*Brand: BOSCH*Mod *: SHV*PT**UC*Ser. *: FD*****************
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Amazon

Customer service issue
Reported by GetHuman-noreasta
Nov 27th, 2018 - 9 mons ago
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Nov 27th, 2018 7:03pm