You have asked for verfication of my billing account & statement MUST show last * digit...

GetHuman1637244's customer service issue with Amazon from November 2018

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The issue in GetHuman1637244's own words
You have asked for verfication of my billing account & statement MUST show last * digits of my CARD number. I think this is because my bank still have my old address. I've been to the bank and they've advised me that NO bank produces a statement with the CARD number on it. It's the last few digits of the ACCOUNT number. This order is the most important thing I've ever ordered from Amazon that I've needed to receive in a specific timeframe as I am travelling overseas and need to replace my current phone as it's not reliable enough. I urgently need to resolve this to see if the phone will arrive in time or if I need to purchase it through another retailer.
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Amazon

Customer service issue
Reported by GetHuman1637244
Nov 27th, 2018 - 9 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1637244 started working on this issue
Nov 27th, 2018 3:12pm