Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hashey may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-hashey's own words
I have an Amazon account* my wife shares it. The account is entered under hashey@MSN.com. When I accessed the account (until recently), I would be greeted "Hello Rene".*A few weeks ago my wife used the account, and entered her credit card info. Since then, when I sign in, I am greeted "Hello Carolyn" - and none of my previous orders are listed. Can you help me get my info back? (BTW, my own email is *****@***.com.)
GetHuman-hashey did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-hashey fixed the problem
We are waiting for GetHuman-hashey to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.