If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1625493's own words
Smart Picks Rechargeable Radio Control * Channel Flying Helicopter with Led Light, Multi Color*Order ****-*******-********Placed on Monday, November **, *****The Product "Smart Picks Rechargeable Radio Control * Channel Flying Helicopter with Led Light, Multi Color" purchased is not working properly. After observing the instruction manual thoroughly, we are not able to lift helicopter by using remote control. We need replacement immediately. *Regards
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