I had online credit (not a card). When I made a purchase I could use either Amazon cred...

GetHuman1625148's customer service issue with Amazon from November 2018

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Email address on the account, Order number, Name on the account, and Billing address
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The issue in GetHuman1625148's own words
I had online credit (not a card). When I made a purchase I could use either Amazon credit or pay with my debit card. Now when I order, I don't see that option when checking out. Please check my status, as I have been a customer for several years in good standing. My name is Susan Gooch and I don't have an account number because I wasn't given one. I just used it online and received a statement each month. My account should be paid off. The last payment I sent was for $***.**. I'm just curious why I have no option when paying for an order by credit. Please check. My E-mail is: *****@***.com.
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Amazon

Customer service issue
Reported by GetHuman1625148
Nov 26th, 2018 - 10 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1625148 started working on this issue
Nov 26th, 2018 4:16am