Signed out of my amazon account today. Went to sign back in and now having problems res...

GetHuman-cwahilan's customer service issue with Amazon from November 2018

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The issue in GetHuman-cwahilan's own words
Signed out of my amazon account today. Went to sign back in and now having problems resetting my password. To verify that the account is mines, I have to confirm the expiration date on my card that's linked to my account. So when I enter the card information it asks, message says "looks like the information you entered is different from what we have on file". How can that be? Please help me get logged back into my amazon account.
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Amazon

Customer service issue
Reported by GetHuman-cwahilan
Nov 25th, 2018 - 10 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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GetHuman-cwahilan started working on this issue
Nov 25th, 2018 5:44am