My Kindle HD Fire won't authenticate my internet signal. Kindle says that strength is...

GetHuman-dhallaga's customer service issue with Amazon from November 2018

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The issue in GetHuman-dhallaga's own words
My Kindle HD Fire won't authenticate my internet signal. Kindle says that strength is excellent, but when it tries to authenticate, the authentication fails. I've not changed my internet passwords, and my other devices work fine. Rebooting my router doesn't help. I can't make book or video purchases, and my news subscriptions aren't being delivered for download. This is on-going for several weeks now.
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Customer service issue
Reported by GetHuman-dhallaga
Nov 24th, 2018 - 10 mons ago
I have an issue with Amazon too
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GetHuman-dhallaga started working on this issue
Nov 24th, 2018 6:21pm