For a product, I asked a question yesterday (*****). I got an email saying that I got a...

GetHuman-jgriffs's customer service issue with Amazon from November 2018

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The issue in GetHuman-jgriffs's own words
For a product, I asked a question yesterday (*****). I got an email saying that I got an answer. the email had NO link to click to get to the answer to my question. Nor is there any thing I could find to get me there. I had to go to the item in question and dig through ** some odd questions to find mine and the answer referred to in the email. This should be cleaned up. Or am I missing something about the process of getting to read answers to my questions?
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Amazon

Customer service issue
Reported by GetHuman-jgriffs
Nov 24th, 2018 - 10 mons ago
I have an issue with Amazon too
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Seen by 4 customers so far
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Items needed
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Timeline
GetHuman-jgriffs started working on this issue
Nov 24th, 2018 3:45pm
GetHuman-jgriffs indicated the issue is not fixed yet.
Nov 25th, 2018 4:52pm