I have been a very satisfied user of amazon prime, amazon music and amazon video. I am...

GetHuman1537009's customer service issue with Amazon from November 2018

Help with my Amazon issue
The issue in GetHuman1537009's own words
I have been a very satisfied user of amazon prime, amazon music and amazon video. I am calling to dispute charges to my account for amazon music and charges to my account for (Starz and Boomerang) I keep getting charged for these services that I have not signed up for and never used? I pay for Amazon prime each month and prime video and amazon music have always been included! Why am I being billed (*) separate fees for my prime membership? If this dispute is not settled today and my account fully refunded for these extra fee's* I will have to cancel my prime membership and take my business else where! Sincerely, Jared Templeton

GetHuman1537009 did not yet indicate what Amazon should do to make this right.

How GetHuman1537009 fixed the problem
I contacted amazon customer care and selected options **. They very quickly solved my subscription issues and refunded my account.
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Amazon

Customer service issue
Reported by GetHuman1537009
Nov 10th, 2018 - 3 years ago
Fixed
GetHuman1537009 shared how to fix
Seen by 7 customers so far
Similar issue to 75982 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman1537009 started working on this issue
Nov 10th, 2018 7:47pm
GetHuman1537009 confirmed the issue is fixed. Hooray!
Nov 11th, 2018 12:59am
GetHuman1537009 confirmed the issue is fixed. Hooray!
Nov 11th, 2018 8:17pm

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