I was interested in the HBO subscription and there was a free * day trial listed throug...

GetHuman1530850's customer service issue with Amazon from November 2018

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The issue in GetHuman1530850's own words
I was interested in the HBO subscription and there was a free * day trial listed through the app on my Amazon Fire Stick. When I clicked the icon to accept the trial I was prompted with a script regarding Amazon Prime. It stated I needed to accept Amazon Prime in conjunction with the HBO subscription. From my understanding I was getting a * day trial of HBO along with Amazon Prime as a needed requirement. Pricing was not stated on the page regarding a yearly subscription for both Prime and HBO together. However, unbeknownst to me, I was charged about $**.** for a yearly subscription for Prime. From my knowledge I did not agree to that therefore, I would like the charge refunded. Thank you.

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Amazon

Customer service issue
Reported by GetHuman1530850
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 75428 others
0 customers following this

Timeline

GetHuman1530850 started working on this issue
Nov 9th, 2018 6:17pm