Dear Jeffrey P. Bezos, President, Chief Executive , *******@***.com **I am writing to c...

GetHuman-ilanbwoy's customer service issue with Amazon from November 2018

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Dear Jeffrey P. Bezos, President, Chief Executive , *******@***.com **I am writing to complain about an issue with Online & Mail Order. **I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. **Here is what happened: I bought a product recently (vibrator) from Amazon, then the invoice started saying congrats you have become a member of Amazon Prime. I do not want to be a member of Prime and pay for postage of any product purchased. I went to another page and cancelled the so called 'joining by trickery'. **However, I have been a member of Love Film (now Amazon Prime Video) for quite a while (**** or longer) and have been paying my £*.** every month. I am now checking my bank statements and see that I am paying £*.** on ********** and again £*.** on ********** for Amazon Prime whilst still paying my approved £*.** for Amazon Prime Video, which I want. **I have noticed that on my membership page only show my Amazon Prime Video membership and that £*.** comes out monthly, but nothing of my £*.** which is being taken from my account. *This action is what leads me to think that fraud is taking place here. *. This happened on July **th, **** **Please stop this Amazon Prime account immediately and refund my * payments of £*.** (£**.**) back to my bank account with an email saying this action has been completed. *An email should also be sent with an apology and explaining why this occurred and why it is not showing on my membership page. **Allow the Amazon Prime Video of £*.** to continue monthly. **Many thanks. **Regards, **Earle **Please reply back via this email address, as I would like to keep all my communications in one place. **Yours sincerely, **Earle Nottingham **Amazon Prime vs Amazon Prime Video **** Frimley Close **New Addington *Croydon *CR* *RX

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Amazon

Customer service issue
Reported by GetHuman-ilanbwoy
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 75333 others
0 customers following this

Timeline

GetHuman-ilanbwoy started working on this issue
Nov 9th, 2018 1:59pm

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