Amazon Customer Service Issues

Archive 50

The following are issues that customers reported to GetHuman about Amazon customer service, archive #50. It includes a selection of 20 issue(s) reported November 7, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I attempted to order a Drive Medical Silver Sport 2 Wheelchair in black, size 20", to be shipped to Pecos, Texas. After struggling to change the shipping address to Pecos Nursing Home, I cancelled the initial order #[redacted]-[redacted]0 and placed a new order with the correct address. The second order reached Pecos as scheduled. Unfortunately, the original order was dispatched to my address before being cancelled. It seems it hasn't been charged to me yet, but I have a large package at home. I just need assistance arranging a pickup or knowing where to return it. Your help in resolving this matter promptly would be greatly appreciated. Thanks for your usual great service. Best, Frank D.
Reported by GetHuman-franzesd on Mittwoch, 7. November 2018 21:25
I placed an order on November 5, [redacted] with Order# [redacted]-[redacted]. I paid an additional charge for guaranteed delivery by November 7 before 8pm. However, I received an email from the carrier on Wednesday informing me that the delivery won't arrive until November 8, Thursday before 8pm. I was disappointed as this is the third time in less than 2 months that the delivery date has been delayed. Now, I have to spend extra on a rental car due to the delay, increasing my costs significantly. There was no notification from the seller or Amazon regarding the delay, and I am frustrated with this recurring issue. I hope my feedback is taken into consideration to improve the guaranteed delivery service.
Reported by GetHuman-rcmsr on Mittwoch, 7. November 2018 23:52
My Amazon account has been on hold for 2 weeks now since I tried to order tools for work. Even worse, I got billed for Amazon Prime after the free trial period while my account was frozen. I've reached out to customer service and talked to several supervisors who couldn't do much except advising me to speak with an account specialist. Despite my bank sending the necessary info to Amazon's secure fax twice in the last two weeks, there's been no resolution. After finally hearing back, Amazon claims they didn't receive the information. I'm currently stuck in a customer service cycle with the specialist offering no solutions other than repeatedly faxing the information until it's located.
Reported by GetHuman1520547 on Mittwoch, 7. November 2018 23:53
I have many questions regarding various products and services available on Amazon. I find it enjoyable and practical to shop from such a powerhouse of a company. Despite my lack of formal education beyond the 9th grade, I am a proud veteran. I appreciate the convenience and quality of service that Amazon provides, especially with their Prime delivery service. Amazon truly excels in offering a wide range of products and exceptional customer service. I believe that Amazon's impact goes beyond just being a marketplace, as it influences global currency exchanges.
Reported by GetHuman-jwac on Donnerstag, 8. November 2018 02:08
Hello, I would like to express my gratitude for the prompt delivery of my recent order, which was received yesterday. While I am pleased with the bands I ordered, I am disappointed to find that the pink sand band in the trio pack is longer than the others, despite the website indicating they are the same length. This size discrepancy makes it too large for my small wrists. I have reached out to Hagibis regarding this issue, but they are unable to provide customer service to customers in South Africa. As a loyal Amazon shopper, I have recommended your website to friends for band purchases. I kindly request a refund or a suitable replacement for the band. I trust in Amazon's commitment to customer service excellence and look forward to your assistance. Thank you, Farzanah
Reported by GetHuman-fdhooma on Donnerstag, 8. November 2018 03:25
Dear Team, I am Gaurav Mehra, using the registered mobile number [redacted]. I had recently ordered a Moto G6 phone from your website. Unfortunately, the first phone was faulty, and the replacement also had battery charging issues. Due to these recurring problems, I have decided to request a refund. During the return process, I faced troubles with the IMEI number not matching the receipt, causing further delays and confusion. Despite contacting customer service multiple times, including a conversation with an employee named Sayyed, the matter remains unresolved. I have recordings of all my interactions and would appreciate if a senior executive could oversee the swift resolution of this issue within the next 24 hours. Additionally, I suggest providing better customer care training to employees like Sayyed and taking appropriate action against those who provide inaccurate information. Please address this promptly. Thank you, Gaurav Mehra
Reported by GetHuman1521977 on Donnerstag, 8. November 2018 05:15
I would like to provide feedback to Amazon regarding a recent customer service experience. I contacted Amazon customer service at 1-[redacted] regarding order [redacted]-[redacted], requesting to split the invoice into two separate invoices of equal amounts totaling $[redacted]. The representative I spoke with had a strong accent and suggested that I contact the provider, Backyard Pool Superstore, as they handled the payment directly and Amazon did not receive any funds from me for this order. Despite my request for their contact number, I was informed that I should find it myself. After multiple unsuccessful attempts, I realized that the information provided was incorrect as Backyard Pool Superstore had no record of my transaction. I eventually contacted Amazon again, and a helpful representative guided me accordingly. It took multiple calls before I was informed that the invoice could not be split. This feature would have been beneficial for tax purposes in my country.
Reported by GetHuman-inesorto on Donnerstag, 8. November 2018 12:33
I have experienced fraudulent sales tactics from Machine Zone Inc/Epic Action LLC, facing harassment and discrimination from certain players in the game, potentially the developers themselves. This has led to unauthorized in-app purchases being made right after I bought them. I have reported this through multiple emails to the developers, but the situation persists. I have switched to using Amazon Coins for purchases, which are typically non-refundable, but given the nature of this issue resembling extortion, I believe an exception should be considered. I kindly request a credit for the mentioned orders: Order #: [redacted] Order #: [redacted] Order #: [redacted]
Reported by GetHuman1526146 on Donnerstag, 8. November 2018 21:29
I recently spoke with an Amazon customer service representative regarding returning a defective item I purchased. The return request deadline is November 8. I mentioned the item is being shipped from outside the US, and was advised I have a week after requesting the return to print the waybill and send the item back. However, upon requesting the waybill, I was informed that the item must be sent by November 9. The package has been in transit since November 7, and although it's coming from far away, I opted for 5-day shipping thinking the waybill would be valid for 7 days post November 8. The item in question is an ASUS VivoBook laptop, and the account is linked to [redacted] If possible, I would appreciate it if the conversation with the customer service agent could be retrieved.
Reported by GetHuman-buuvis on Freitag, 9. November 2018 01:45
I dropped off a friend's item at the [redacted] Calhoun St. location in Cincinnati, OH, right before the store closed at 9 pm. Although I understand I cut it close, arriving one minute before closing, I was surprised to find the doors unlocked. The employee refused the return, mentioning that the cash registers were already closed out. I believe that cash registers should only be closed after the store is locked and all customers have left. While I sympathize with the desire to leave promptly at the end of a shift, closing out early seems like poor business practice. Hopefully, the owner would not condone this behavior if made aware. A single negative experience can hurt a business more than a positive one helps. I don't require a response; I just wanted to share my feedback. Thank you for allowing me to do so.
Reported by GetHuman1527711 on Freitag, 9. November 2018 02:58
I need assistance with a delivery issue for my recent order. The package, with order number [redacted]-[redacted], was delivered to the wrong Parcel Box. Instead of receiving our package, we got one with a different address, which we returned by marking it as the wrong address. Unfortunately, our package was not returned, and it seems to have been stolen due to the postal carrier's mistake. I would appreciate it if USPS is not used as the shipper for my account in the future, as this is the third problem I have experienced in a year with their carriers. I am requesting the product to be reordered as I never received it, and I believe USPS should take responsibility for their error. I typically have no issues with orders delivered by Brown and would prefer to use them in the future.
Reported by GetHuman-gandgsta on Freitag, 9. November 2018 04:45
On 11/02/[redacted], I purchased two $50.00 cards in Plant City, Florida. The manager contacted your company regarding the scam, but I am unsure who she spoke to. She mentioned that the scammers had already deposited the cards. She assured me that a freeze was placed on them and that I would be reimbursed. She was supposed to follow up with me on Sunday, 11/5/[redacted], but I have not received any more updates. Therefore, I am reaching out now to inquire about the current status. Thank you. I am an elderly lady who was also scammed for a $[redacted] Apple card. Thankfully, they had not deposited it yet, so the refund process was easier. I rely on Social Security, and this situation has been distressing for me. Just seeking an update on the situation.
Reported by GetHuman1528178 on Freitag, 9. November 2018 06:01
In April, I mistakenly clicked on the Amazon Prime link and was signed up for a free trial that I immediately cancelled. I received a confirmation that I was no longer an Amazon Prime member. However, upon checking my credit card statement today, I discovered unauthorized charges from Amazon Prime Video dating back to September, October, May, June, July, and August, totaling £29.93. Despite my account showing I am not a Prime member, these charges were deducted. I kindly request a prompt refund of the full amount as I have not used any Prime services and do not plan to in the future. I am a 75-year-old retired individual living in Bulgaria and dealing with health issues, and I do not appreciate this situation. Please review your system and process the refund as soon as possible. Thank you, Hugh Hunt.
Reported by GetHuman-hughunt on Freitag, 9. November 2018 08:17
Please forward this message to the relevant department. I have been receiving notifications about impending long-term storage fees for sellers, starting in mid-November. If there are any items listed for sale under my name, Jim Bihari, at [redacted] (possibly textbooks from about ten years ago), please dispose of them to avoid these fees. I am unable to log in due to the requirement of enabling "two-step verification," which I struggled with despite assistance from Amazon's technical support recently. If I ever plan to sell on Amazon again, I will likely create a new account. This email serves as a request to discard any items associated with the account [redacted] that may lead to long-term storage charges. Thank you. Jim Bihari [redacted].
Reported by GetHuman-jimbihar on Freitag, 9. November 2018 08:52
Subject: Complaint Regarding Amazon Prime Membership Issue Dear Mr. Bezos, I am writing to address a problem I encountered with an online purchase from Amazon. Despite attempting to resolve the issue within the organization, it remains unresolved, prompting me to seek your assistance. Upon purchasing a product (vibrator) from Amazon, I unwillingly became a member of Amazon Prime due to misleading information on the invoice. I promptly cancelled this membership but discovered discrepancies in my bank statements. While I have been a subscriber to Love Film (now Amazon Prime Video) since at least [redacted], I noticed unauthorized charges of £7.99 for Amazon Prime in addition to my approved £4.99 for Amazon Prime Video. Despite only seeing my Amazon Prime Video membership reflected on my account page, the unauthorized charges lead me to suspect fraudulent activity. I request immediate cessation of the Amazon Prime account, reimbursement of the two £7.99 charges (£16.00), and clarification regarding this matter, along with a formal apology. Please ensure the continuation of my £4.99 monthly subscription to Amazon Prime Video. Kindly communicate through this email for centralized correspondence. Thank you for your attention to this matter. Sincerely, Earle Nottingham
Reported by GetHuman-ilanbwoy on Freitag, 9. November 2018 13:59
I placed three orders on Amazon this week and I am extremely disappointed with the delivery service. I ordered ink cartridges for my printer with next day delivery (Tuesday) but received an email on Thursday that it had arrived. However, when I checked, I couldn't locate it. This morning (Friday), our neighbor found the packages north of our driveway near a gate leading into a meadow. We usually go south from our driveway and wouldn't have seen them. This could have been easily taken by anyone. The package containing toilet paper was also left there. I kindly request a refund to our account due to the poor service and ask that this delivery option not be used in the future. I will have to reconsider my Amazon Prime subscription unless there is a noticeable improvement.
Reported by GetHuman1529429 on Freitag, 9. November 2018 14:13
I am inquiring about my recent order of 1 Safavieh California Premium rug. My order number is #[redacted]-[redacted], which was delivered by FedEx. I have not unpacked it and wish to return it. Upon initiating the return process online, I obtained a return mailing label for UPS drop-off, but there was no choice for a home pickup. Additionally, a second order, #[redacted]-[redacted], was unexpectedly placed for another rug. I'm unsure how this occurred. I attempted to cancel the second order online but was only able to print a return mailing label for UPS drop-off. I would like assistance in halting the delivery of the second rug, arranging for its return, and receiving a refund. If that is not possible, I request information on having the rugs picked up at my residence by UPS. They are large and cumbersome, making transport difficult. In the past, Amazon provided the option for home pickups for such items, which I relied on. I would appreciate a prompt response. Thank you. Sincerely, B. Groshong
Reported by GetHuman-motheral on Freitag, 9. November 2018 18:14
I wanted to try the HBO subscription with a free 7-day trial on my Amazon Fire Stick app. When I selected the trial, it mentioned that I also needed to accept Amazon Prime along with HBO. The information did not include the cost for a yearly subscription for both services. Despite this, I found out I was charged approximately $63.87 for a Prime yearly subscription without my full consent. I am requesting a refund for this charge as I did not agree to it. Thank you.
Reported by GetHuman1530850 on Freitag, 9. November 2018 18:17
The package intended for my mother was mistakenly delivered to San Diego, CA instead of Chattanooga, TN. What made matters worse was it was signed for by Javier. As a result, we had to purchase a second walker in full to ensure my mother would have it upon her discharge from healthcare. We even had to pay for an extra day because of the initial delivery mishap. Unfortunately, we have yet to receive the walker or a refund for the original purchase. Amazon's offer of free 2nd day shipping seems inadequate given the situation. My mother had to be held at the healthcare facility for an additional day due to these delivery issues. I believe it's time for Amazon to step in and make this situation right.
Reported by GetHuman1343591 on Freitag, 9. November 2018 18:49
Dear Review-Appeals Team, I have consistently received positive feedback as a reviewer for years. However, I am concerned that a recent negative experience with a company regarding a product review may have led to my account being banned without my input. The review in question detailed issues with the company's customer service and a faulty product under warranty, which I updated after receiving a replacement unit that also had problems. Unfortunately, all my reviews have disappeared, and I suspect this specific incident may have resulted in my account being banned. I am unable to even inquire about items now. I urge you to investigate this matter promptly and provide me with the opportunity to address any concerns that have led to this outcome. Sincerely, Krystyna L.
Reported by GetHuman1531671 on Freitag, 9. November 2018 19:46

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