My Amazon account has been on hold for * weeks now after trying to order some tools for...

GetHuman1520547's customer service issue with Amazon from November 2018

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The issue in GetHuman1520547's own words
My Amazon account has been on hold for * weeks now after trying to order some tools for work. The worst part is that I was billed for Amazon prime after the week trial of my account being on hold! I have called customer service and spoken to many supervisors that have told me that there’s basicaly nothing they can do to help me other than talk to the account specialist. My bank has faxed all of the requested information to Amazon’s secure fax line twice already in the past two weeks and it hasn’t helped the situation at all, in fact after finally being responded to, they said the Information was not received. I’m stuck in the loop of customer service currently with no new options being presented by the “specialist” other than faxing the information to Amazon repeatedly until they find it.
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Amazon

Customer service issue
Reported by GetHuman1520547
Nov 7th, 2018 - 3 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 74569 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1520547 started working on this issue
Nov 7th, 2018 11:53pm