for * weeks i have been trying to access my amazon account . it all started when i trie...

GetHuman-plbajic's customer service issue with Amazon from November 2018

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for * weeks i have been trying to access my amazon account . it all started when i tried to log into my account , so i put my details in as usual, my email no. and then my password, then i clicked the access button, only to be greeted with "before we let you access your account please tell us your expiry date of your recent credit card . only one problem with that is the credit card i had last was cancelled * months ago, and doesn't exist anymore, and i have no idea what the expiry date was. so i tried your help service * times but nobody could be bothered to help me!!that was over a week ago! i then looked up amazon australia on google and they gave me a phone no. **********, so i dialled that on wednesday morning the ********* at ** am , i got someone that sounded indian , he took me through everything about my account, told me he had removed the old card details, and i gave him the details of the new credit card which i thought strange! he then gave me a request no. **** and said that he sent a number to my mobile phone so i could access the account again, but that never arrived, i still tried to access my account but it came up the same way again with the old credit card number. so on thursday ********* at about ** am australia time, i rang ********** and another indian guy answered and said that he would send a request for someone to ring me about my problem over ** hours later nobody has bothered to contact me!!! what the **** do i have to do to get access to my own account!!!!, peter bajic
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Amazon

Customer service issue
Reported by GetHuman-plbajic
Nov 2nd, 2018 - a mon ago
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GetHuman-plbajic started working on this issue
Nov 2nd 7:15am