IMEI: *************** MODEL: HONOR *X**Even after having face recognition on,fingerprin...

GetHuman1434112's customer service issue with Amazon from November 2018

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The issue in GetHuman1434112's own words
IMEI: *************** MODEL: HONOR *X**Even after having face recognition on,fingerprint enabled, google account signed in and phone number and email id registered on Huawei official Site, I am unable to reset my password and I am unable to access my phone from last * days.I tried to contact the service center, Huawei Technical Support also but they are asking to reset the phone. Even after Government has provided guidelines to the mobile companies to help users of BAND A** devices to reset the password, they are not helping out. Even they guarantee of no data loss, still they are asking to reset the device. They do not understand the value of User's data actually.Please help me out as soon as possible as I am unable to access my phone from last * - * days.
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Amazon

Customer service issue
Reported by GetHuman1434112
Nov 1st, 2018 - a mon ago
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GetHuman1434112 started working on this issue
Nov 1st 7:12pm