I ordered three coats to try through Amazon Prime Wardrobe. Today I got a notice of fai...
GetHuman-ksmuz's customer service issue with Amazon from October 2018
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The issue in GetHuman-ksmuz's own words
I ordered three coats to try through Amazon Prime Wardrobe. Today I got a notice of failed delivery on the package containing two of the coats by USPS due to “incorrect address information”. That’s ridiculous as I’ve been getting packages from Amazon for many years and my USPS Informed Delivery account shows they were scheduled to be delivered to my home. Now they have apparently been sent back to Amazon and from what I read on the website the items will simply be canceled. I don’t understand this. I see no reason why it can’t be reshipped at your cost by a more reliable shipping method. The other item in the order is scheduled to be delivered tomorrow. There is no possible way for me to compare all * coats and make a decision about whether I want to keep any of them within the timeframe specified by Amazon Prime Wardrobe guidelines. I have been a customer for many years with no problems receiving packages. This is my first experience with Amazon Prime Wardrobe and I’m extremely disappointed. The tracking number of the package was **********************
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