My amazon account was compromised when my email account was hacked over a week ago. I...

GetHuman-jtubbs's customer service issue with Amazon from October 2018

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The issue in GetHuman-jtubbs's own words
My amazon account was compromised when my email account was hacked over a week ago. I have spoken with * different people on * different days and have received * different responses and no resolution.**We have prime, and would like someone to help us....I have been told to not open a new account, then told to do a trial for ** days. I am beginning to wonder if any account specialist is even working on my problem. **I have been told I would get an email in ** hours, then **-** hours, than another ** hours. It has been over a week, and I even wonder if this email will be answered by a person, or will just be computer generated.
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Amazon

Customer service issue
Reported by GetHuman-jtubbs
Oct 20th, 2018 - 24d ago
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GetHuman-jtubbs started working on this issue
Oct 20th 6:58pm