Amazon account specialists do not behave like they want to resolve a payment problem. M...

GetHuman1378746's customer service issue with Amazon from October 2018

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman1378746's own words
Amazon account specialists do not behave like they want to resolve a payment problem. My Amazon account was locked and the so called account specialist refused to provide a contact number for me to call and explain that my bank IBC authorized the debit and we can resolve this issue by having a conference call with my bank. The specialist insisted that they speak with my bank but my bank refuses to speak with Amazon if I am not present in the conversation. Now the all I ask is for Amazon to escalate this matter and organize a conference call so that we can sort this issue. My billing address and information is ***% correct and I have money to cover the items I ordered so why cancel?????
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Amazon

Customer service issue
Reported by GetHuman1378746
Oct 19th, 2018 - a mon ago
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Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1378746 started working on this issue
Oct 19th 11:06pm