Amazon Customer Service Issues

I received an unexpected package labeled as coming from Amazon. It contained a 5 fl oz bottle of McIlhenny Tabasco Sauce. I am unsure if this is a genuine gift as I have no record of ordering this item. The package was addressed to me from ALAN KRANING in Marblehead, MA, while the return address is RiverFinn LLC in Lexington, KY. I am considering disposing of the bottle unless advised otherwise, as I am uncertain of its contents. Any guidance on how to proceed would be appreciated. Thank you. A.K.

Hello, my name is Sydney Gurian, and I am a student at Oregon State University studying business. Currently, I am working on a project that involves designing a security box to prevent package theft. Given your extensive delivery operations worldwide, I am interested in gathering some information from you. 1. How frequently do customers report incidents of package theft? 2. Would your delivery drivers be open to using a security box placed in an underground safe on a customer's property? The system would involve a code for access, allowing the driver to securely place packages inside. Your insights would be greatly appreciated. Thank you for your cooperation.

This week, my daughter handed down her older iPad to me. I'm thrilled with it, even though it's running OS 5.1.1, the latest it can have. She removed all the apps before passing it to me, including the Kindle App she previously had on there. It seems I need at least iOS 10 to install the Kindle App, as per our failed attempts. Interestingly, Pandora and YouTube let me install older versions that function well. Could there be an older Kindle App version that could work on my iPad? Apple Support suggested I reach out here for more help. Appreciate any advice you can offer.

I utilized Amazon Prime's two-day shipping to purchase three items. The UPS tracking number is 1ZY8A[redacted][redacted]. Despite the scheduled delivery on Oct 16, [redacted], I received a notification at 4:47 p.m. indicating a delivery attempt was made, which I dispute as I was home and available. Following a rescheduling for Oct 17, the driver arrived at 2:40 p.m. but drove off with my package upon seeing my wife at the building entrance. A subsequent notice claimed a missing apartment number, rendering the delivery impossible. UPS's handling of the situation has been disappointing, with excuses and elusive behavior. I intend to report this driver, and if the items do not arrive by Oct 18, [redacted], I am contemplating canceling my Amazon Prime membership and returning the items for a refund. It's frustrating to pay for a service like Amazon Prime when UPS fails in their delivery service.

I am reaching out about Order# [redacted]-[redacted] for the John Lennon LP/John Lennon CD set. The item I received from Amazon was incorrect and had been tampered with. Despite contacting customer service and following their instructions to return the incorrect items, I have not received the correct ones I was charged for. This isn't the first time I've had issues with damaged or wrong items from Amazon, and I am frustrated at being blamed for circumstances beyond my control. I demand an immediate refund to my credit card. I am deeply disappointed with Amazon's handling of this situation and will explore legal options if necessary. Please address this promptly. Thank you.

Hello Amazon Support, I received an email today that is causing concern. I am worried it might be a spoof email, not genuinely from Amazon. Below is a copy of the email for your reference. Thank you, B.

I placed an order on 10th this month via Amazon Prime with Tracking ID [redacted]29. The initial delivery date of the product was set for the 14th, but it got postponed to the 16th. However, they failed to deliver it and claimed they couldn't reach me by phone, even though I never received any calls. My attempts to contact them were futile. This marks the third time they have promised delivery and failed to follow through. I am deeply disappointed by Amazon's behavior. I kindly ask for your assistance in reaching out to them and ensuring the delivery of my product today. Your prompt help is highly appreciated.

I have been trying to access a book gifted to me from the US on Kindle, but I am facing issues with creating an account as I am in Argentina. Despite several attempts to reset my password and provide valid information, I have been caught in a loop of unhelpful automated responses from Amazon. The provided telephone numbers did not work for me, and my complaints seem to have been overlooked. I just want a solution to this problem so I can access the book that has already been paid for. Amazon, if you are reading this, please, reach out to me via phone or email to resolve this issue.

I placed an order for [redacted]/- during the festival sale and received a cashback of [redacted]. However, the order was delivered with 6 items missing. Despite being promised a refund of [redacted]/- for the missing items, I only received [redacted] initially. After a call and a complaint, I received an additional 92/- in pay balance, leaving a shortfall of [redacted]/-. I was informed the remaining amount could not be refunded as it was part of instant cashback. Despite my original order qualifying for cashback and Amazon's error causing the missing items, I had to reorder and face financial strain due to being charged upfront for items not delivered. I had to spend 45 minutes on the phone for the 92/- refund promise, which was not fulfilled until a subsequent call. Amazon needs to rectify the situation and return the missing [redacted]/- as promised. The service experience has been disappointing and needs improvement. Thank you.

I am inquiring about the missing 3.5 mm jack connector screw-type 1/4" adapter that was not included in my product package. After speaking with Amazon tech support, I was informed that a replacement package will be sent to me, allowing me to exchange the faulty part and return the defective package without charge. While I have received a refund for the headphones, the $30 credit and the replacement headphones have not been dispatched as promised. I am reaching out to ensure that this matter is resolved as discussed with the support team.

Order #1[redacted]-[redacted] was purchased for $14.87, listed as suitable for 3/8 inch glass, but it did not fit as expected. When attempting to exchange or receive a refund online, the options provided were not helpful, and there was a concerning potential charge of $[redacted] if the item was not returned. I can be reached at [redacted] and reside at 49 Fox Run, Nellysford, VA [redacted]. As a dedicated Amazon Prime member named Bill Bryant, I am disheartened by the excessive measures required for a simple return. If a return label or refund cannot be issued promptly, I will dispose of the item myself and reconsider my trust in Amazon's past reputable service standards.

I am an elderly individual who struggled to keep up with the pace and speed at Amazon. However, my recent paycheck only showed one hour of pay when I believe I worked for three days. I am not sure how this discrepancy occurred and I would appreciate clarification on this issue. Unfortunately, since I had to resign, I no longer have my employee numbers or login privileges. These were turned in during my exit interview. I am in a difficult financial situation and need assistance. It would be reassuring to speak with a real person instead of a robot to resolve this matter. My wife is unwell, which adds to the urgency of sorting out this pay discrepancy. I was employed at the Amazon Romulus, Michigan fulfillment center warehouse. Your help in addressing this matter would be greatly appreciated. Thank you for your assistance. Ron S., Former Amazon Employee.

I received two items recently, and the delivery process has been problematic. The first package with tracking ID TBA[redacted]00 was meant for Sunday delivery but arrived on Tuesday despite being very close to our home. The courier had communication issues and did not deliver the package properly. I contacted Amazon, and despite the assurance of delivery by 8 pm on Sunday, it arrived late. The second package with tracking ID [redacted][redacted]01 is marked as "available for pickup" in Indianapolis, IN, which is confusing, and I need clarification on why and where to pick it up. Lastly, the third package with tracking ID TBA[redacted]00 claims to have been delivered by handed to the resident, but we did not receive it. Amazon's service has failed me three times in five days, causing frustration. I need information on the whereabouts of my packages and an explanation for the repeated issues with Amazon Prime. Thank you, P.P. [redacted] [redacted]

Hello, I am interested in creating an Amazon Individual Seller Account to sell electronically delivered gift cards, such as Google Play and Apple gift cards. I am seeking information on the following: 1. Could you please provide details on the fees involved in this type of business and how I can determine my final selling price without shipping fees or a physical warehouse? 2. I prefer the e-cards to be automatically sent to buyers upon payment confirmation. Is there an option for this automation in the account, or would I need to manually email each e-card? Automation is preferred due to potential orders from various global locations. 3. How does Amazon handle payment verification, and what is the process for receiving payments? Thank you in advance. Dipchan

I bought a GE Microwave on June 18, [redacted], through Prime. Unfortunately, it stopped working in less than 4 months. When I contacted the vendor for a replacement or repair, they refused, insisting I remove the stubborn UPC label, attach it to a paper, and provide a copy of the receipt (order number: [redacted]-[redacted]). They offered a certificate for reimbursement on my next microwave purchase within 90 days, not following their one-year warranty terms. The warranty clearly states GE should replace or service the defective unit within one year from the original purchase date. The customer service rep mentioned servicing was not viable cost-wise. I'm frustrated with the $80 loss and their unhelpful response. Can anyone offer assistance with this issue?

Good evening, sir. I recently received the Samsung refrigerator I ordered from your company. However, I am writing to express my dissatisfaction with the delivery service provided by BLUE DART courier. Here are the issues I encountered: 1. The delivery man transported the refrigerator in an ordinary passenger auto, placing the item in a slanting position which is not recommended by the company. I requested for better transport but they failed to provide a suitable vehicle. The delivery personnel even demanded dumping charges of Rs. [redacted]. I raised concerns about potential damage to the compressor due to the improper handling, but was casually told that the warranty covers any issues and to return the item to Amazon if needed. 2. Upon receiving the refrigerator, I noticed that the packaging had been opened before reaching me. The tied strips were loose, the packaging was torn in several places, and only one small ice tray sheet was found. This raises suspicions that the BLUE DART courier personnel may have tampered with the package. I kindly request that you avoid using BLUE DART COURIER SERVICE CENTER in Kamareddy District, Telangana for future deliveries and terminate any agreements with them. I will monitor the condition of the refrigerator closely, and if any issues arise, I will return the item to Amazon. Thank you for your attention to this matter.

My son placed Halloween-related orders using his account. Initially, everything was set to arrive on time. However, upon checking his account, a message about document review was displayed without any action from him. Upon contacting Amazon, we discovered that all orders were mysteriously canceled without any notification or refund. This has upset my 14-year-old son, who is on the autism spectrum, as he had plans for the items this weekend. We were promised a call from an account specialist to resolve the issue but never received one. We need clarity on why the orders were canceled, why we weren’t informed, and when we can expect a refund. It is crucial to address this promptly as my son is emotionally younger due to his condition, and this situation has greatly upset him. Your help in resolving this matter swiftly would be appreciated.

I need to order a Galaxy Note 8 for my girlfriend and a new S8+ for myself. During browsing, I accidentally left a pink Note 9 in the order and the shipping speed was wrong on the invoice. I canceled the order to correct this, but now I'm locked out. I received an email about suspicious activity on my account, but it was me trying to re-order. I'm not a hacker; I just need access to my account. Thank you. - Scott F.

About a month ago I tried to order vitamins from Amazon for the first time. I found the ordering process confusing and ended up deleting my order. However, I was surprised to see a charge of £7.99 labeled INT'L [redacted] Amazon Prime amzn.co.uk/pm on my recent bank statement dated 08 Oct 18. It seems Amazon charged me without my knowledge or consent. I am a 75-year-old retiree and not well-versed in technology. I kindly request an immediate refund of the £7.99 taken from my account. Furthermore, I ask that all my card details be removed from your system. I do not recall making any purchases and do not wish to be charged for any unauthorized transactions. I plan to visit my bank (HSBC) and instruct them to reject any future transactions from Amazon. I am disappointed by this experience and did not complete any orders due to the complexity of the process. Sincerely, Mrs. B.W. Snellgrove

I purchased three items, the [redacted] [redacted], Pigeon Green Chopper and Well Berg combo tandoor with delivery dates of 19th and 20th Oct [redacted] respectively. None of these items were delivered to me personally and were instead given to the watchman of the society. I find it concerning that the items were not delivered directly to me, especially when I was at home on both delivery days. I believe this poses a risk with prepaid orders as there is no verification process to ensure it reaches the intended recipient. This goes against standard work ethics and I urge you to take action against the delivery personnel involved. I am disappointed with this experience and will share it on various platforms. Perhaps cash on delivery is a safer option for future deliveries. I expect to be informed about the actions taken in response to this incident. Thank you.