I purchased a GE Microwave on June **, **** through Prime. It no longer works after le...

GetHuman1377137's customer service issue with Amazon from October 2018

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The issue in GetHuman1377137's own words
I purchased a GE Microwave on June **, **** through Prime. It no longer works after less than * months! I reached out to the vendor for my replacement or repair and they are not honoring either one. They want me to strip off the UPC label on the microwave (it won't come off), attach it to paper and provide them with a copy of the receipt (I do have that (***-*******-*******). They will then send me a certificate that I can use to get reimbursed for the next microwave I purchase form them in the next ** days. That is not what their warranty states. The warranty says "For the period of One Year from the date of the original purchase, GE will choose to replace or service the defective unit. In the event of service..." The customer relations rep told me that they would not service the microwave because it is not cost effective. Is that for them or me???? I'm out $** after less than * months and they are thumbing their nose at me! Is there anything you can do to help?
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Customer service issue
Reported by GetHuman1377137
Oct 19th, 2018 - 3 mons ago
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GetHuman1377137 started working on this issue
Oct 19th, 2018 6:23pm