I had a collection booked for a faulty item **thOct, Hermes sent a lady and she said th...
GetHuman1364130's customer service issue with Amazon from October 2018
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The issue in GetHuman1364130's own words
I had a collection booked for a faulty item **thOct, Hermes sent a lady and she said that she couldn't take it as it was to heavy **KGS. She arranged for another pick up on Tues **th Oct, before she left my house. I waited in all day but no one came. I contacted Hermes and was told that they did not have a collection booked for that day. They advised me to contact you and arrange for a new collection. Could you please arrange for this item to be collected on Mon **nd Oct and arrange my refund. Thank you J Keenagh
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