Date: October **, *****To: Amazon CEO*From: Seymour Witter (Amazon Prime Member)*Refe...
GetHuman-seymourw's customer service issue with Amazon from October 2018
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The issue in GetHuman-seymourw's own words
Date: October **, *****To: Amazon CEO*From: Seymour Witter (Amazon Prime Member)*Reference: Xprite Customer Complaint*Removal Petition*Amazon CEO**Sir, my name is Seymour Witter (Amazon Prime Member) I would like to immediately thank you for your time and patience in this matter, and if possible I would like to briefly layout a unsettling situation that in my opinion goes against what I imagine is the core of Amazon customer service decree and bottom line to customer satisfaction is first. (I believe this psychology is what made Amazon what it is today).*Sir, in March of this year, I thought to honor a hard working friend, who is also the co-founder of a fast growing cyclist riders club, and due is his steadfast leadership I attempted to bestow a gift which would give others in the club a beacon to follow. After intense research I located a * Foot Xprite LED Light pole, which he immediately loved and used to lead the way during a few fundraiser events and a few team building fun rides. Well during one of those events it began to steadily rain and the LED light pole failed, though it was no reflection of his character, he was embarrassed and disappointed to say the least with the Xprite light pole product which in my defense advertised that it was safe to operate in all-weather to include the rain (where it fail on its first voyage). *Over the past * weeks, he has been going back and forth with the Xprite customer service representation, and after reading their exchanges, I personally understand his frustration and in many aspects, I also understand his anger. As listed on the chain of events attached to order number ****-*******-*******, clearly in their exchange, there was a mutual agreement of a refund, which gave a deadline of * to * business days and later on there appears to be a delay by the Xprite Corporation, and then there appears to be a total breakdown, once Amazon Admin Staff became aware of the possible deceptive practices on the Xprite’ behalf. As I have reviewed the Customer Service responses with their exchanges, it appears in my opinion that Xprite did not intend on a refund from the start until Amazon Customer Service pointed out the fact a refund was warranted in this case. Shortly afterwards I received a return UPS bar code email which I forwarded to the recipient of the gift, to promptly ship the light pole back to finally process the over-due refund. (Which at this point is now approximately three weeks in to what is usually only several hours in most cases and occasionally maybe a day for Amazon’s Customer Service to process). This morning October **, **** when he repackaged the Xprite LED light Pole and transported it to UPS for return, he was charged $**.** for the return service. Thinking may have went to the wrong location, I made contact with the U.S. Post office and there was only a $* dollar difference in price from the two carriers. Which met that in total approximately a $*** dollars was spent on this product both via myself and the recipient of a gift. (Did I mention this was a Gift?) *With the totality of all the information presented in this incident, it appeared to me and to the recipient that Xprite intentionally attempted to retaliate against the recipient for the fact that he pointed out faulty goods and service and deceptive business practices. I draw this conclusion based on the fact that everything over the past several years has never cost me to return, especially not to the amount of half the total value of the product which I originally purchased. It is in my opinion Xprite victimized the recipient twice. Once with a faulty product and the second time with a hefty refund fee to teach him a lesson, “to not run to Amazon Customer Service when you do get your way”. *It is with this knowledge I respectfully request the Xprite Corporation be permanently removed or banned from the trusting service base which Amazon has spent so many years building and operates on and under, Please send a polite but firm message to other companies which practice deceptive behavior that Amazon has no place for these actions and any attempt to tarnish Amazon repetition. Thank you for your time and patience in this and any future matters. **Respectfully Submitted***Seymour Witter
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