Order *****-*******-******* cost $**.** and was described as fitting a *** inch glass...

GetHuman-billbrya's customer service issue with Amazon from October 2018

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The issue in GetHuman-billbrya's own words
get a refund or return authorization ... Order *****-*******-******* cost $**.** and was described as fitting a *** inch glass. It does not. Online I was offered alternate items of no use to me and a box to be checked before any exchange or refund would have required me to commit to returning the item or face a $*** charge.*WHAT?*My e-mail address is *****@***.com and my address is ** Fox Run, Nellysford, VA *****. I am Bill Bryant, a loyal Amazon Prime member and in many years I have never seen such a response to a return request. If you don't want to ship me a REM label or a refund, I will throw the item out and stop relying on your previously honest business practices.
How did you com up with a bogus $*** charge if not returned?
full refund with REM or
several years as a prime member
On line to Amazon prime orders
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Amazon

glass shower door sweep
Customer service issue
Reported by GetHuman-billbrya
Oct 18th, 2018 - a mon ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman-billbrya started working on this issue
Oct 18th 7:57pm