I ordered a kindle book yesterday. Could not order audio so called Kindle last night an...

GetHuman-joyoutha's customer service issue with Amazon from October 2018

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The issue in GetHuman-joyoutha's own words
I ordered a kindle book yesterday. Could not order audio so called Kindle last night and tonight. Spent * hours. *I don’t have my amazon password. *I am Very confused. *I was told by them to open a new email account and new amazon account. Then call kindle back and only register new account on my phone. So that old books will stay in my kindle. They said when I open a new account my previous kindle books will be removed from my phone.
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Customer service issue
Reported by GetHuman-joyoutha
Oct 18th, 2018 - 3 mons ago
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GetHuman-joyoutha started working on this issue
Oct 18th, 2018 5:08am