You arranged for a faulty item to be collected onMon**th Oct, they sent a lady to colle...

GetHuman1364130's customer service issue with Amazon from October 2018

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The issue in GetHuman1364130's own words
You arranged for a faulty item to be collected onMon**th Oct, they sent a lady to collect it.She said it was to heavy and arranged for a collection on Tues**th Oct, no one arrived. when I contacted Hemes they didn't have a collection booked and advised me to contact Amazon to rearrange a new collection. Could you please arrange for a new collection on Monday ** nd Oct . The order number is ***-*******-*******. My name is Joan Keenagh, my address is ** Sherlock Ave St Helens Merseyside WA** *QL. I would like to add that I am not impressed with Hermes, as I've wasted * days waiting for them. The person on the chat line suggested I should take it to one of their parcel shops.
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Amazon

Customer service issue
Reported by GetHuman1364130
Oct 17th, 2018 - a mon ago
I have an issue with Amazon too
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Timeline
GetHuman1364130 started working on this issue
Oct 17th 3:53pm