Hello. I have ordered and received a box from amazon prime with * missing items. The ad...

GetHuman-mary_bal's customer service issue with Amazon from October 2018

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The issue in GetHuman-mary_bal's own words
Hello. I have ordered and received a box from amazon prime with * missing items. The ad mentioned clearly that all the items were sent together. Is it possibile to have them sent? Or should I ask for refund? I prefer to have them as I have ordered them mainly for all the items that were mentioned and have paid for.*Here is the product: https:**www.amazon.co.uk*gp*product*B**N*GKL***ref*od*aui*detailpages**?ie*UTF*&psc**I have placed a refund but I would like to know if I can get those missing products and cancel the refund request. *Here is the order number: ***-*******-*******
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Customer service issue
Reported by GetHuman-mary_bal
Oct 15th, 2018 - 2 mons ago
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GetHuman-mary_bal started working on this issue
Oct 15th 8:19pm