Hi, I keep getting a prompt from Spectrum ISP to update my Kindle Fire HD *" to Android...

GetHuman-ffuhrer's customer service issue with Amazon from October 2018

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The issue in GetHuman-ffuhrer's own words
Hi, I keep getting a prompt from Spectrum ISP to update my Kindle Fire HD *" to Android *.* or better to view Spectrum TV. What is the latest update and can you do this wirelessly on my Kindle? This version Kindle May be older, but I cannot buy another now (disabled and on fixed income), and I enjoy it so much! I will leave my Kindle on for ** hours to let you do the update, or you may email me at: *****@***.com*Thank you.
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Amazon

Customer service issue
Reported by GetHuman-ffuhrer
Oct 14th, 2018 - 2 mons ago
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GetHuman-ffuhrer started working on this issue
Oct 14th 8:27pm