I noticed I was being charged $**.** a month for an Amazon Prime account starting Febru...

GetHuman1335774's customer service issue with Amazon from October 2018

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The issue in GetHuman1335774's own words
I noticed I was being charged $**.** a month for an Amazon Prime account starting February ****. I knew it wasn't my account because I don't know what Amazon Prime is. I called customer service and found out an ex girlfriend had used my card a few times starting in **** to purchase from Amazon. I was assured I would get back six months of charges credited back to my account. I've been going through my transactions since speaking with customer service and all I've been reimbursed is $**.**. Can someone please explain this? Why was I told I would get my money back when that clearly wasn't the case? I'm extremely dissatisfied with your customer service department.
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Customer service issue
Reported by GetHuman1335774
Oct 12th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
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GetHuman1335774 started working on this issue
Oct 12th 11:19pm