I have cancelled by account, I have transcript of chat with Amasone that describe that...

GetHuman-bjorgun's customer service issue with Amazon from October 2018

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The issue in GetHuman-bjorgun's own words
I have cancelled by account, I have transcript of chat with Amasone that describe that they guaranty I will no longer be billed small amounts every month.*But billing contiues!!*Chat:*Fra: c*Dato: mandag *. september **** **:***Til: Bj*rgun Hysing ******@***.com**Emne: Your Chat Transcript from Amazon***Amazon*Your AccountAmazon.com*Message From Customer Service*Hello,*Here's a copy of the chat transcript you requested:**Initial Question: I get bills - without having set any orders. Please let me know why?*****:** AM PDT Revanth(Amazon): Hello, my name is Revanth. I'm here to help you today.***:** AM PDT Bj*rgun Hysing: ok - please check my question***:** AM PDT Revanth: A member of our concerned team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.***:** AM PDT Kirti(Amazon): Hello, my name is Kirti. Please give me a moment to review the previous correspondence.***:** AM PDT Kirti: Hi Bj*rgun, are we still connected?***:** AM PDT Bj*rgun Hysing: yes, waiting for your reply***:** AM PDT Kirti: Ohkay, thank you***:** AM PDT Kirti(Amazon): Let me just quickly confirm, you're getting bills, even when you haven't placed any order. Am I right in saying that?***:** AM PDT Bj*rgun Hysing: yes***:** AM PDT Kirti: Okay, thank you for confirming*Please allow me a few moments, while I review your order to better assist you.****:** AM PDT Kirti: Thank you for waiting, Bj*rgun.*Can you please help me with the bill amount****:** AM PDT Kirti: And can you please help me with the description* name of the product which is mentioned on the bill!***:** AM PDT Bj*rgun Hysing: Audible US *** *** **** US*Varekj*p, - **,** USD, Kurs: *,****Audible co uk AUDIBLE CO UKGB*Varekj*p, - *,** GBP, Kurs: **,*******:** AM PDT Kirti: Oh, okay***:** AM PDT Bj*rgun Hysing: from **th and **th august***:** AM PDT Kirti: Okay, thank you for confirming that Bj*rgun***:** AM PDT Kirti: For all queries related to Audible issues, there is a specialized Audible team, who takes care of the all the issues.***:** AM PDT Kirti: So, to better help you, shall I quickly go ahead and transfer this chat to our Audible team?***:** AM PDT Bj*rgun Hysing: Varekj*p*cost of goods bought***:** AM PDT Bj*rgun Hysing: yes please tell next helper the story - so I do not have to repeat?***:** AM PDT Kirti: I'm sorry, you've been transferred already, & yeah, you do not have to repeat, all our conversations are recorded and another representative will be able to view our correspondence.***:** AM PDT Kirti: So, shall I go ahead and transfer this chat now***:** AM PDT Bj*rgun Hysing: yes, please***:** AM PDT Kirti: Thank you, please wait, while I transfer this chat.***:** PM PDT Shilpa(Amazon): Thank you for contacting Audible. My name is Shilpa. Please allow me one moment while I review the account notes.****:** PM PDT Bj*rgun Hysing: ok***:** PM PDT Shilpa: According to our records, on ********, your account was enrolled into a ** Day Free Trial of our Gold Monthly Plan when you completed your purchase for 'A Little Life: A Novel'. This promotional offer allowed you to purchase this title at no cost after enrolling. Since your trial period was not canceled before it ended, your membership was opted into the regular Audible Gold Monthly Plan priced at $**.** per month.***:** PM PDT Shilpa: If you wish I can cancel your membership and process the refund of your all charges. *May I proceed?***:** PM PDT Bj*rgun Hysing: Yes, please cancel my membership. thank you!***:** PM PDT Shilpa: Sure. *I am going to take a few minutes to look into this. Do you mind if I place you on hold for no longer than * minutes?***:** PM PDT Bj*rgun Hysing: ok - i can wait. ***:** PM PDT Bj*rgun Hysing: I tried to cancel my membership on the web site - could not find the link to that - very difficult?***:** PM PDT Shilpa: Thank you. *I am sorry for the inconvenience. ***:** PM PDT Shilpa: I have canceled your Audible membership and issued a refund in the amount of $**.** back to the same card that was used to make the purchase. Depending on the bank, a refund can typically take about *-** business days to appear in your account. ****:** PM PDT Bj*rgun Hysing: ok - thank you***:** PM PDT Shilpa: Please be assured that you will not receive any charge from us in the future. ***:** PM PDT Bj*rgun Hysing: ok - i believe you :)***:** PM PDT Shilpa: Thank you so much. *Is there anything else I can help you with?*****:** PM PDT Bj*rgun Hysing: no - have a nice evening*Thank you.*Amazon.com*This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

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Customer service issue
Reported by GetHuman-bjorgun
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 59380 others
0 customers following this


GetHuman-bjorgun started working on this issue
Oct 10th, 2018 8:45pm

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