At the end of July I ordered * barstools from Amazon. They were outsourced to Boraam I...

GetHuman1166761's customer service issue with Amazon from September 2018

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The issue in GetHuman1166761's own words
At the end of July I ordered * barstools from Amazon. They were outsourced to Boraam Industries. Because it did not come directly from Amazon I have been at the mercy of Boraam to get this issue resolved. I am coming to you in hopes you can help me.**When the stools arrived we opened * ofd the boxes and put them at our bar and realized that they were too tall. At that time I contacted Amazon and they got in touch with Boraam to see about exchanging the ** inch stools for ** inch stools.*We were told that wwe would have to pay for the return shipping. That alone was over $***.**. When they received the returned the stools I waaited for about ** days and then contacted tim*hem. They said we were due no credit on the stools that had been opened, but they would credit me for the one stool. I asked for pictures of the damage and what they sent should no damage that I could see. **I was already out $***.** on these stools. I then contacted Boraam and asked them to please return the stools and I would just use them even though they didn't fit.**Now I am being told that I must again pay for shipping to get them back. Now I am looking at $***.** for the stools.**I have been a long time Prime user and frankly, I am really dissappointed in this shabby service.**Is there any thing at all you can do to get them to return them to me freight free?**I am asking thast you call me at ***-***-**** to discuss a solution to this problem. And by the way I still haven't been credited for the one stool.**Beth Skaag**** Fairway Ave.*Monett, MO *****
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Amazon

Customer service issue
Reported by GetHuman1166761
Sep 27th, 2018 - 3 mons ago
I have an issue with Amazon too
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GetHuman1166761 started working on this issue
Sep 27th 10:54pm