At the end of July I ordered * barstools from Amazon. They were outsourced to Boraam I...
GetHuman1166761's customer service issue with Amazon from September 2018
Help with my Amazon issue
First: share to improve GetHuman1166761's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1166761 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1166761 may need:
Email address on the account, Order number, Name on the account, and Billing address
Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman1166761's own words
At the end of July I ordered * barstools from Amazon. They were outsourced to Boraam Industries. Because it did not come directly from Amazon I have been at the mercy of Boraam to get this issue resolved. I am coming to you in hopes you can help me.**When the stools arrived we opened * ofd the boxes and put them at our bar and realized that they were too tall. At that time I contacted Amazon and they got in touch with Boraam to see about exchanging the ** inch stools for ** inch stools.*We were told that wwe would have to pay for the return shipping. That alone was over $***.**. When they received the returned the stools I waaited for about ** days and then contacted tim*hem. They said we were due no credit on the stools that had been opened, but they would credit me for the one stool. I asked for pictures of the damage and what they sent should no damage that I could see. **I was already out $***.** on these stools. I then contacted Boraam and asked them to please return the stools and I would just use them even though they didn't fit.**Now I am being told that I must again pay for shipping to get them back. Now I am looking at $***.** for the stools.**I have been a long time Prime user and frankly, I am really dissappointed in this shabby service.**Is there any thing at all you can do to get them to return them to me freight free?**I am asking thast you call me at ***-***-**** to discuss a solution to this problem. And by the way I still haven't been credited for the one stool.**Beth Skaag**** Fairway Ave.*Monett, MO *****
GetHuman1166761 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1166761 fixed the problem
We are waiting for GetHuman1166761 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.