Hello,**First off, I DO NOT like your new system of filing complaints or problems. You...

GetHuman-pkillam's customer service issue with Amazon from September 2018

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The issue in GetHuman-pkillam's own words
Hello,**First off, I DO NOT like your new system of filing complaints or problems. You offer only two alternatives: Phone or Chat. Neither of which is good for me or for my time... It means I need to take up my time and communicate back and forth in real time. Not a good alternative to offer us long-time customers who've supported you throughout these many years. **Second, I returned an item because the company that sent it to me sent me a used an opened product. Something that someone else sent back to them, they tried to pass off and send to me. I returned it and filed this info in my return. I now see that I am only getting a partial refund, they have charged me $* for a restock fee! **I'm here to tell you that this is absolutely UNNACEPTABLE to allow your partners to treat your customers...who you've worked hard to develop over the years... like this! It is not my problem that I was duped and mailed a product that someone else sent back. I do not need to be the fool that accepts this used item, which is why I sent this back. I also should not be held responsible to pay a restock fee because the company mailed me an inferior item that was not new, it was used and returned. I did not order this item for a used and return item, I ordered the item expecting what I paid for... a new item!**I would appreciate you refunding my full amount due. And changing your policies so that you do not allow your company partners to take advantage of your long-time customers, like myself. **I look for your reply. **Patrick Killam
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Amazon

Customer service issue
Reported by GetHuman-pkillam
Sep 27th, 2018 - 2 mons ago
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Seen by 5 customers so far
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GetHuman-pkillam started working on this issue
Sep 27th 7:29pm
GetHuman-pkillam confirmed the issue is fixed. Hooray!
Sep 28th 7:37pm
GetHuman-pkillam indicated the issue is not fixed yet.
Sep 28th 8:08pm
GetHuman-pkillam indicated the issue is not fixed yet.
Sep 28th 8:09pm