So I have a kindle fire * (gen *) and when I plugged in my headphones into the jack and...

GetHuman1201948's customer service issue with Amazon from September 2018

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The issue in GetHuman1201948's own words
So I have a kindle fire * (gen *) and when I plugged in my headphones into the jack and turned on my music, no sound came through the headphone and instead came through the speakers. I tried factory reset and cleaning the headphone, no luck. I tried different headphones, no luck. I had a this problem once a day before this happened. When I plugged the headphones in the sound came through the speakers but I pressed down on the headphone in the input and that got in to work after a few tries. This problem only happened on that time before this. If i press down hard enough now I can hear something through the headphones but the second I take my hand away the music stops playing on the device. When I turn the music back on it goes through the speakers again. I haven't dropped the tablet at all or damaged the headphone part. Is it just broken? Is there a way to fix it? Help
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Amazon

Customer service issue
Reported by GetHuman1201948
Sep 25th, 2018 - 2 mons ago
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GetHuman1201948 started working on this issue
Sep 25th 4:53pm