So I have a kindle fire * (gen *) and when I plugged in my headphones into the jack and...

GetHuman1201948's customer service issue with Amazon from September 2018

1 view
52958 similar
0 following
Help with my Amazon issue
First: share to improve GetHuman1201948's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1201948 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1201948 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman1201948's own words
So I have a kindle fire * (gen *) and when I plugged in my headphones into the jack and turned on my music, no sound came through the headphone and instead came through the speakers. I tried factory reset and cleaning the headphone, no luck. I tried different headphones, no luck. I had a this problem once a day before this happened. When I plugged the headphones in the sound came through the speakers but I pressed down on the headphone in the input and that got in to work after a few tries. This problem only happened on that time before this. If i press down hard enough now I can hear something through the headphones but the second I take my hand away the music stops playing on the device. When I turn the music back on it goes through the speakers again. I haven't dropped the tablet at all or damaged the headphone part. Is it just broken? Is there a way to fix it? Help
GetHuman1201948 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1201948 fixed the problem
We are waiting for GetHuman1201948 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid
Follow this issue
See how GetHuman1201948 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1201948
Sep 25th, 2018 - 4 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 52958 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1201948 started working on this issue
Sep 25th, 2018 4:53pm