I ordered the book House of Trump, House of Putin from a seller but instead I received...

GetHuman1192889's customer service issue with Amazon from September 2018

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The issue in GetHuman1192889's own words
I ordered the book House of Trump, House of Putin from a seller but instead I received a book titled The Soul of America. With the book received was an invoice stating the book was House of Trump. House of Putin, which was not. The invoice also stated the day and time delivered with an order number and an invoice number. I wrote to the slller with the problem but have not heard from them. I received a response from Amazon stating they had refunded me for the book House of Trump. House of Putin but not a word bout exchanging the books. I do not want a refund. I want the book I ordered and paid for: House of Trump House of Putin. Why is this so hard to understand???***** . .
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Amazon

Customer service issue
Reported by GetHuman1192889
Sep 24th, 2018 - 2 mons ago
I have an issue with Amazon too
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Seen by 3 customers so far
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Timeline
GetHuman1192889 started working on this issue
Sep 24th 7:57pm