In August my wife began receiving emails saying that her Amazon account had been access...

GetHuman1189980's customer service issue with Amazon from September 2018

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The issue in GetHuman1189980's own words
In August my wife began receiving emails saying that her Amazon account had been accessed and urging her to change her password, which she did. We then received a further ** emails over the next ** days with the same message. My wife had several long conversations with Amazon customer services. Each time they claimed to have stopped the problem, and that the money (only minor amounts so far) would be refunded.*After three weeks, since it was obvious that my wife's Amazon account was being hacked, she was urged to change her email address. She did - only to receive, next day, an email from Amazon revealing the new email address!!*Armed with this, the fraudster now proceeded to withdraw £** from my wife's account. We managed to get our bank to block any further payments, and then asked Amazon to refund the money. But all we get are completely irrelevant automated replies urging us to change our refund. And it's impossible to talk to anyone in their Special Investigations Team, which are supposedly handling the matter.
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Customer service issue
Reported by GetHuman1189980
Sep 24th, 2018 - 4 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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GetHuman1189980 started working on this issue
Sep 24th, 2018 9:25am