I tried logging in to my account. I had everything correct, but it asked me what the ex...

GetHuman1189434's customer service issue with Amazon from September 2018

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The issue in GetHuman1189434's own words
I tried logging in to my account. I had everything correct, but it asked me what the expiration date was for one of my old master cards. I do not have that card anymore and I don’t know the expiration. There was no other way for me to answer a different question. I tried many different ways to get help but the stupid app kept asking me to sign in to email Amazon help. Now I am locked out of my account.
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Amazon

Customer service issue
Reported by GetHuman1189434
Sep 24th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1189434 started working on this issue
Sep 24th 2:52am