Hi, we have a registered sellers account. We need to talk to someone urgently regarding...

GetHuman1186603's customer service issue with Amazon from September 2018

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The issue in GetHuman1186603's own words
Hi, we have a registered sellers account. We need to talk to someone urgently regarding an issue with uploading product. My husband has requested a call back on Friday, still no one has come back to us. Please can you help? We uploaded some products last year which we didn't ever actually go live with as there were some problems with the quality. We found a new manufacturer who has produced our goods and we wish to upload product. The big problem is that we used the same UPC codes. My husband tried to amend the listings the other day and couldn't so he deleted them. He understood ** hours we could then upload the new listings using the same UPC codes but this doesn't appear to be the case. Do you need to delete them your end? The UPC codes have to be the same as they are on the labels - please help, we are so stressed trying to sort this out. I am meant to be travelling * hours to the manufacturers tomorrow to carry out a QC before everything is packed up ready for us to organise an Amazon collection.
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Customer service issue
Reported by GetHuman1186603
Sep 23rd, 2018 - 4 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
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GetHuman1186603 started working on this issue
Sep 23rd, 2018 10:26am