Hi, thanks for your help. I purchased * twin bed frames by accident when I only intende...

GetHuman-dsiian's customer service issue with Amazon from October 2018

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The issue in GetHuman-dsiian's own words
Hi, thanks for your help. I purchased * twin bed frames by accident when I only intended to purchase one of them. I tried returning one of them, and the answer box said that I could exchange the bed frame for *one* item out of a list of many that have prices that start at around $**. But I paid over $** for the bed frame. This does not make sense to me. Why is Amazon saying that I have to take a **%ish loss on the sale? Why can't I choose what I want for exchange? I'm a Prime member for many years and a loyal customer.
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Customer service issue
Reported by GetHuman-dsiian
Oct 10th, 2018 - 3 mons ago
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GetHuman-dsiian started working on this issue
Oct 10th, 2018 8:29pm