I can’t figure out how to cancel my account. I’ve been trying for a while and I have no...

GetHuman1309651's customer service issue with Amazon from October 2018

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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1309651's own words
I can’t figure out how to cancel my account. I’ve been trying for a while and I have no clue which email I used for the service. I get notifications to my email *****@***.com but when I used that email to cancel it did not work. I’ve been charged for months of the service that I have no interest in having. I have not used amazon prime since May of this year and I can’t find a way to cancel so that I am no longer being charged for not using the service. Please help.
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Amazon

Customer service issue
Reported by GetHuman1309651
Oct 10th, 2018 - a mon ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1309651 started working on this issue
Oct 10th 4:12pm