ordered a lamp ****** to replace one that had broken power supply-****-**************-t...

GetHuman1175917's customer service issue with Amazon from September 2018

Help with my Amazon issue
The issue in GetHuman1175917's own words
ordered a lamp ****** to replace one that had broken power supply-****-**************-thinking it easier to order new lamp instead of just power supply-(originally lamp was one of * for bedside tables) got new lamp, power supply worked once, then died. tested lamp with the power supply from other original lamp-it worked. Husband wrote to customer service, explained issue. After * weeks, got replacement power supply-it did not work-retested it was power supply not lamp-recontacted customer service, said they'd send another...waited * more weeks got replacement for replacement-IT STILL DOES NOT WORK! What do we do now??? Take photo with phone camera of power supply that does work and send it to Amazon? Ready to tear out hair.
GetHuman1175917 did not yet indicate what Amazon should do to make this right.
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How GetHuman1175917 fixed the problem
Have patience. I was lucky and got through to customer service in * minutes. Explained situation to rep, who gave me contact number for company itself so that I may contact them directly
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Customer service issue
Reported by GetHuman1175917
Sep 21st, 2018 - 6 mons ago
I have an issue with Amazon too
GetHuman1175917 shared how to fix
Seen by 5 customers so far
Similar issue to 51514 others
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Items needed
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Order number
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GetHuman1175917 started working on this issue
Sep 21st, 2018 2:54pm
GetHuman1175917 confirmed the issue is fixed. Hooray!
Sep 22nd, 2018 9:40pm