I have purchased * seasons of How the Universe Works but only * are available for selec...

GetHuman1175620's customer service issue with Amazon from September 2018

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The issue in GetHuman1175620's own words
I have purchased * seasons of How the Universe Works but only * are available for selection on my FireTv. My husband and I watch these shows almost every evening and have never had an issue. Now, we can only view seasons * & * which are now offered as Prime. If I search and navigate to the individual seasons online I can see them and play them* however, if I try to choose a season other than the two offered as Prime, I can not, as they are not available to select via the dropdown. Why can I not see or play the other season which I have purchased from my fire tv??**Order Numbers:*D**-*******-******* - Season**D**-*******-******* - Season**D**-*******-******* - Season**D**-*******-******* - Season***If amazon has dropped or lost their streaming license for seasons * -*, notifying customers who have purchased these would have been appropriate. If amazon has not lost or dropped these seasons, then I would like to know how*when this issue will be resolved. **Thank you,*Jennifer Meadows
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Amazon

Customer service issue
Reported by GetHuman1175620
Sep 21st, 2018 - 6 mons ago
I have an issue with Amazon too
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GetHuman1175620 started working on this issue
Sep 21st, 2018 1:51pm