I have purchased * seasons of How the Universe Works but only * are available for selec...
GetHuman1175620's customer service issue with Amazon from September 2018
Help with my Amazon issue
First: share to improve GetHuman1175620's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1175620 got the right customer help using our suggestion.
Before contacting them, items GetHuman1175620 may need:
Email address on the account, Order number, Name on the account, and Billing address
Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman1175620's own words
I have purchased * seasons of How the Universe Works but only * are available for selection on my FireTv. My husband and I watch these shows almost every evening and have never had an issue. Now, we can only view seasons * & * which are now offered as Prime. If I search and navigate to the individual seasons online I can see them and play them* however, if I try to choose a season other than the two offered as Prime, I can not, as they are not available to select via the dropdown. Why can I not see or play the other season which I have purchased from my fire tv??**Order Numbers:*D**-*******-******* - Season**D**-*******-******* - Season**D**-*******-******* - Season**D**-*******-******* - Season***If amazon has dropped or lost their streaming license for seasons * -*, notifying customers who have purchased these would have been appropriate. If amazon has not lost or dropped these seasons, then I would like to know how*when this issue will be resolved. **Thank you,*Jennifer Meadows
GetHuman1175620 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1175620 fixed the problem
We are waiting for GetHuman1175620 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.