Order* ***-*******-********Ordered on September **, **** **I am apparently getting back...

GetHuman-marywam's customer service issue with Amazon from September 2018

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The issue in GetHuman-marywam's own words
Order* ***-*******-********Ordered on September **, **** **I am apparently getting back $**.** for an item that was originally purchased at a subtotal cost of $**.** because a $*.** charge is being withheld for shipping. This is repeatedly happening where I am being charged for shipping for returns. I shouldn't have to be consistently asking for my money back. This was a Prime product and I hold a Prime Membership. It is my understanding that delivery and returns are free. Have I misunderstood this all these years?
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Amazon

Customer service issue
Reported by GetHuman-marywam
Sep 18th, 2018 - 6 mons ago
I have an issue with Amazon too
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GetHuman-marywam started working on this issue
Sep 18th, 2018 11:59pm