On ****** I tried to change my account to a Prime account. The site would not allow me...

GetHuman-anitabai's customer service issue with Amazon from September 2018

Help with my Amazon issue
The issue in GetHuman-anitabai's own words
On ****** I tried to change my account to a Prime account. The site would not allow me to proceed. So I tried the live chat option. After explaining I was trying to change my account to save on shipping, I was told to go to your website and follow the directions from there. Did I not just tell you the site would not let me proceed? So I just paid the extra shipping charge. Today I tried to check my account to track my package. The site said I have no account. So I CALLED the customer service department and explained I could not access my account or tracking information. I was told that I haven't ordered anything on my account since January ****. I got off the phone with your agent because clearly that was not the case. I went back to your website and everything is now accessible to me. My delivery is scheduled for today. Now, that I have explained all of this to you, I would like you to know that my brother who lives in a different *state than I do, also had issues with your customer service representative this week. My intention here is to bring to your attention that your customer service agents are unwilling or unable to, assist your customers with the issues that may come with any transaction. I hope this is taken to the next level of your company's quality control department. *Thank you for your time,*Anita Bain

GetHuman-anitabai did not yet indicate what Amazon should do to make this right.

How GetHuman-anitabai fixed the problem
Complain to the quality control department until satisfactory changes are in place!
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Amazon

Customer service issue
Reported by GetHuman-anitabai
Sep 17th, 2018 - 3 years ago
Fixed
GetHuman-anitabai shared how to fix
Seen by 2 customers so far
Similar issue to 49788 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-anitabai started working on this issue
Sep 17th, 2018 10:32pm
GetHuman-anitabai confirmed the issue is fixed. Hooray!
Sep 17th, 2018 10:33pm