Every time I try to log into my account it says it’s locked so I have a code sent to my...

GetHuman-bzahnu's customer service issue with Amazon from September 2018

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The issue in GetHuman-bzahnu's own words
Every time I try to log into my account it says it’s locked so I have a code sent to my email then it wants me to sign in again and it says it's locked,after the third time of doing this it lets me into the account. So when I get in there I see that I’m missing ***$ or something like that. I’m a wildland firefighter and Before the season started my mother gave me a ***$ gift card and I returned an item and got it credited to my account. Well shortly after that I started being locked out of my account and when I called customer service to have them fix it they said the only way I could fix it, is by following the account locked procedure. I guess through my email, so I tried doing that, and every time I do that. It just says account locked, as you can see I have ** items in my shopping cart. I need to purchase those items right away, but I’m not goning to do it unless I get full control over my account, and the money that was in there goes back to where it was before so please get back to me as soon as possible, if you would like my business that is. If not I’ll just go elsewhere, thanks again for your time talk to you room

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Amazon

Customer service issue
Reported by GetHuman-bzahnu
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 49761 others
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GetHuman-bzahnu started working on this issue
Sep 17th, 2018 9:21pm
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